Md Tahir Jaman

Result-driven Customer Support Professional with 2.5+ years of experience in Voice & Non-Voice Support, Email Support, Live Chat, Document Verification, KYC Processing, and Image Moderation. Skilled in AI Prompt Writing (Hindi), Prompt Engineering, AI Response Evaluation, LLM Response Ranking, and Generative AI. Experienced in managing customer queries, CRM tools, SLA compliance, backend operations, and delivering accurate, high-quality results with excellent customer satisfaction.

AI Prompt Writer & Response Evaluator at Freelance (Present)

• Created high-quality Hindi prompts for generative AI models.
• Evaluated, compared, and ranked AI-generated responses based on accuracy, relevance, reasoning, and instruction following.
• Reviewed AI-generated content for quality, consistency, and language accuracy.
• Followed detailed project guidelines and quality standards.
• Improved AI output through prompt refinement and response evaluation.

Customer Service Executive (Flipkart Process) at Vcosmos

• Handled inbound customer calls and live chats to address complex queries, provide product/service information, and resolve issues efficiently in a blended process environment.
• Maintained accurate, real-time records of customer interactions, case updates, and follow-ups within CRM systems.
• Followed strict call handling scripts, compliance policies, and quality guidelines to maximize customer satisfaction scores.
• Investigated and escalated complex or high-priority cases to relevant internal teams while ensuring seamless handover and timely feedback loops.
• Consistently achieved demanding daily/weekly performance targets including call quality, average handling time (AHT), and positive customer resolution scores.

Operation Executive (Zomato Process) at Startek

• Managed professional customer interactions across high-volume email and live chat streams, ensuring empathetic, prompt, and precise communication.
• Performed rigorous document verification and background KYC checks to accurately validate customer profiles and mitigate fraudulent activities.
• Conducted precise image and content moderation to maintain compliance with strict organizational guidelines, safety policies, and content standards.
• Maintained superior customer satisfaction and productivity benchmarks by strictly adhering to agreed Service Level Agreements (SLAs).
• Collaborated dynamically with internal departments to track, escalate, and resolve multi-tiered operational issues.

MBA in Master of Business Administration – Dr. A.P.J. Abdul Kalam Technical University, Lucknow (2019-09)

M.Com in Master of Commerce – Mahatma Jyotiba Phule Rohilkhand University, Bareilly (2013-08)

B.Com in Bachelor of Commerce – Mahatma Jyotiba Phule Rohilkhand University, Bareilly (2011-08)