Senior Manager Key Accounts at Career Stone Consultant Pvt. Ltd (2022-01 – Present)
Working as Senior Manager Key Accounts Identifying prospective clients generating business from new accounts. Initiating contact with potential customers, Actively hiring middle to top management positions in various verticals like-BFSI, Advertising and Media, Healthcare, Manufacturing, IT and FMCG Industries. Taking care of end to end recruitment needs of our clients.
Head Business Development And Key Accounts at Corporate HC solutions (2020-05 – 2021-12)
Worked as Head of Business Development and Key Accounts Identifying prospective clients generating business from new accounts. Initiating contact with potential customers
- Strategic Planning: Establishing strategies for achieving top line & bottom-line targets. Business planning and assessing revenue potential within business opportunities.
- Customer Relationship Management: Maintaining cordial relations with customers to sustain the profitability of the business. Maximising customer satisfaction level by on time delivery, monitoring customer complaints, providing efficient services. Building and maintaining healthy business relations with major clientele, ensuring customer satisfaction by achieving performance parameters delivery & quality norms
- Assessing new business opportunities to drive growth.
General Manager at Inovic Solutions (2013-08 – 2020-05)
Led all direct sales and marketing efforts for Inovic Solutions, delivering services to corporate clients, owners/developers, general contractors, and construction-management companies.
- Developed new prospecting sources resulting in the acquisition of future potential clients.
- Managed resources for multiple projects and ensured completion within stipulated costs and turnaround time.
- Coordinated with dealers/distributors for raw material procurement and installation sites using AutoCAD to support web-based initiatives.
- Implemented effective inventory and stock control measures and managed vendor relationships including payments, annual maintenance contracts, warranty claims, repairs, and equipment replacements.
- Enhanced the business volume of sales from 12+lacs per annum in 2014 to1 Cr per annum in 2016, representing a growth of over 700%.
- Acquired major clients such as Lens kart, Hero Cycles, Beam Global, Videocon, Dish TV, and TATA Indicash, contributing significantly to the company's expansion.
- Oversaw the fabrication of complete stores, showrooms, and modular units for corporate clients and individuals, emphasizing a customer-centric approach.
- Conducted comprehensive training programs for staff, focusing on sales techniques, service delivery, and business development.
Senior Manager Human Capital (Zonal Level) at Future Generali Insurance India Ltd (2008-05 – 2013-04)
Joined "Future Generali India Insurance" at Start up stage and worked for five years. I was designated as Senior Manager Human Capital-North (Zonal Level). I was responsible for the entire North Zone taking care of the under mentioned:
- Responsible for entire recruitment activity at all levels and verticals in the North Zone.
- Managing the entire gamut for North Zone single handedly
- Manpower Planning-Forecasting the requirement of employees on a monthly basis
- Ensuring compliance of requested job vacancies with the budgeted headcount planned and the hiring budget as per the matrix.
- Human Capital Branch Visits across the North Zone.
- Identifying the Sourcing Agencies. Establish& maintain good relations with external recruitment& outsourcing agencies.
- Campus Recruitment
- Overall administration of all branches in the zone including facility management, procurement and vendor management.
- Organization Development& Policy Management: a. Ensuring Code of Conduct protocols are adhered to across the zone b. Ensuring all the employees has clarity of their respective KRA's.
- Training & Development: a. HR Induction for all new joiners, b. Performance evaluation during appraisals.
- Employee Engagement: a. Grievance handling and employee communication. b. Conducting Employee satisfaction surveys, analyzing feedback, preparing action plans based on the results, and tracking action plans to closure c. Designing different employee engagement activities to keep employees motivated to work like Family Days/ R&R activities
- Internal Communications: Rolling out Internal Job Postings, designing and rolling R&R launch and events mailers/festival greetings sent to all branches.
- Instrumental in driving referrals and maintained 85% recruitments through employee reference for all vacancies/positions across verticals in North Zone.
- Successfully coordinated and completed first online annual appraisals and midyear appraisals at PAN India Level.
- Successfully coordinated& handled annual appraisals for 2008-09, 2009-10, 2010-11, 2011-12 and 2012-13 at PAN India Level
- Formulated Employee Suggestion Scheme and City Compensatory Allowance Policy which was appreciated and implemented/ rolled our PAN India by the top management.
Manager Recruitments at Teleperformance (2007-02 – 2008-05)
- Managing a team of 2 Assistant Managers and 8 Senior HR Executives
- Streamlined the entire recruitment process for entry level hiring
- Overall communication with consultants
- Assigning targets to recruiters as per required numbers
- Developing policies in terms of Performance Linked Incentives for employees
- Manpower Planning-Forecasting the requirement of employees on a monthly basis
- Identifying the Sourcing Agencies
- Rolling out Internal Job Postings and Employee Referral Program
- Ensuring antecedent checks are carried out. Additionally was responsible for overall administration including facility and security of the premises.
Assistant Manager HR at IBM Daksh Business Process Outsourcing Pvt Ltd (2005-05 – 2007-02)
Worked with "IBM Daksh Business Process Outsourcing Pvt. Ltd." for more than one and a half years+ as Assistant Manager HR was taking care of the following:
- Managed a team of 7 senior HR executives.
- Recruitment's of Call Center Executives.
- Overall communication with consultants
- Roster & schedule Management
- CRT SPOC as far as consultants venues are concerned
- MIS reporting: MIS for recruitment versus Joining with reference to Consultants and performance of CRT
- Report generation and analysis of data pertaining to targets, hiring and develop future hiring plans
- Assigning targets to recruiters as per required numbers in consultation with other Managers / Head of Recruitment's (CRT- Frontline).
Senior Executive HR at Bharti Cellular Ltd(Airtel) (2002-11 – 2005-05)
Worked with "BHARTI CELLULAR LIMITED (AIRTEL) NEW DELHI" for more than two and a half-year. During the tenure with Airtel I have worked as a Senior Executive HR. I had joined Bharti Cellular limited in November 2002 as an Executive HR.
Based on my excellent performance in the above field I was given more important and focused assignment and designated as Officer Performance Management and was specifically assigned the project named "Zero Defect" which involved performance management of all the Customer Service Representatives (CSR's) in the call center (totaling about 70 CSR's) with particular reference to:
- Quality of communication
- Product knowledge.
- How to improve service understanding of the business as a whole.
- Customer centric attitude with the aim to clarify and exceed customer's satisfaction level and to encourage customer focus between the CSR's.
- Build team spirit and make the CSR's more participative and encourage cooperation inter and intra teams.
- Improve motivation level and guiding CSR's to be more resilient and how to recover quickly from setbacks.
- Recruitment of call center executives and Team Leaders for Airtel contact center.
- Induction of new joiners.
- Retention of employees.
- Arranging Exit interviews.
Executive Coordination at M/s. Indiacrafts Ltd (1999-07 – 2002-11)
Worked as an "EXECUTIVE COORDINATION" for over a period of more than three years + in "M/S. INDIACRAFTS LTD.NEW DELHI" a 100% garment export-oriented unit. Key Responsibilities:
- Coordination between various departments/offices, vendors, suppliers, distributors and fabricators
- Administration- Overall administration including facility, travel and stay arrangements for Clients and Designers
- Inventory and stock control.
- Vendor Management- Vendor Payments, Annual Maintenance Contracts, Warranty, Repairs and Replacement of equipment.
