Meena P

Results-driven Presales Leader with 3+years of experience in Real Estate and 7+years of Experience in different domain such as BPO/ITES/E-COMMERCE/BFSI/MEDICAL SUPPORT.Proven track record of driving revenue growth, leading teams, delivering solutions for top clients.Skilled in CRM techniques, team mentoring,lead qualification,and reporting to senior management.

Senior Presales Executive - TG Developers

(2024-12)

Leading presales efforts for key accounts, driving revenue growth and customer satisfaction

• Managing a team of 5, mentoring them on solution design, demo delivery, and CRM best practices
• Collaborating with sales teams to improve closure rate and deal size
• Developing and executing presales strategies for new product launches and existing clients

Senior Presales executive - Futurearth Group(Plotted Developments)

(2024-06 - 2024-12)

• Lead Management: Qualifying inbound leads from marketing and hunting for new ones via MCube.
• Nurturing & Conversion: Act as the primary educator, pitching the project and using WhatsApp/email to keep the momentum going until they agree to a site visit & taking feedbacks post visited.
• Operations & CRM: Keeping the data records in Sell.Do and Management Google Sheets, ensuring every interaction is logged and every visitor is followed up with.

Senior Presales Executive - Shapoorji Pallonji group

(2023-06 - 2024-04)

Results-driven sales professional with fresh experience of real estate in the under-construction residential segment. Proven track record in lead conversion, CRM management (Salesforce), and end-to-end client relationship handling. Experienced in leading teams of up to 12 members, ensuring project knowledge transfer and hitting daily/weekly reporting KPIs.

• Lead Management: Successfully converted company-generated and sourced leads into high-intent site visits and virtual meetings.
• Leadership: Managed a team of 12 interns for 4 months; responsible for training, task delegation, and performance auditing.
• Technical Proficiency: Expert in SFDC (Salesforce) for lead tracking, GRE documentation, and data projections.
• Project Expertise: Skilled in conducting site walkthroughs, presenting model flats/AV insights, and bridging the gap between initial interest and final closing.

Dynamic Customer Operations & Sales Specialist - Vindhya e-info media | G7CR Technology pvt ltd | Intarvo Technologies India pvt ltd | Bescom | Ayu Health

(2016-01 - 2022-11)

Dynamic Customer Operations & Sales Specialist with over 7+ years of experience across Healthcare, E-commerce, Telecommunications (Videocon d2h), and Banking (Ujjivan Bank). Consistently maintained a 95%+ Customer Satisfaction (CSAT) rating while managing high-volume inbound and outbound processes. Expert in debt recovery, package upgrades, and financial queries, with a proven track record of receiving performance-based rewards.

• For Ayu Health (Medical Officer): Maintained a 95%+ satisfaction rate by providing empathetic health counseling and seamless appointment coordination for patients.
• For G7CR technology & InTarvo Technologies - Zomato/Swiggy (Customer Support Executive): Achieved a consistent 95%+ CSAT score by resolving complex 3-way disputes between customers, delivery partners, and restaurants.
• For COVID Helpline (Bescom-Customer Care Support Executive): Ensured 96%+ positive feedback during high-pressure emergency calls by providing accurate bed allocation data and rapid escalation.
• Ujjivan Bank Process (Banking & Finance): Managed a hybrid Inbound/Outbound flow focusing on Group and Individual loan accounts. Handled sensitive financial queries and conducted collections campaigns to ensure timely repayments. Achievement: Received an official Appreciation Letter for being a top team player and maintaining high service standards.
• Videocon d2h Process (Telecom & Sales): Led Outbound campaigns for package upgrades and subscription recharges. Resolved technical service complaints by accurately raising tickets in the CRM to ensure rapid technician dispatch. Consistently hit 'upsell' targets by convincing customers to switch to higher-value dish packages.

MBA - Annamalai University (2024)

BCOM - Prime College, Gitam University (2021)

PUC(Commerce) - Prime College, Rios-chattisgarh (2017)

PUC(SCIENCE-PCMB) - Basaveshwara Pre-university College, Karnataka (2008)

SSLC - Sri Manjunatha high school, Karnataka (2006)