Meet Jain

Salesforce Professional with 3.5 years of experience delivering Service Cloud solutions through automation, configuration, and platform optimization. Strong foundation in Flow orchestration, data modeling, security, and business process analysis, complemented by hands-on experience with Apex, SOQL, and Lightning components. Proven ability to translate complex business requirements into scalable Salesforce solutions while maintaining data integrity and system performance.

Advanced Application Engineering Analyst - Accenture - Mumbai

(2024-12)

• Automated lead and case workflows by building complex record-triggered and scheduled flows, cutting down manual effort significantly.
• Developed custom Salesforce features using dynamic forms and Lightning pages to keep up with changing business needs.
• Secured the platform by managing profiles and permission sets, ensuring strict data access and audit compliance.
• Reduced case resolution time by 20% by setting up Omni-Channel routing and automated service workflows.
• Built custom reports and dashboards that gave stakeholders clear visibility into team performance and KPIs.
• Handled data migrations and cleansing using Data Loader, keeping the org clean and maintaining high data accuracy.
• Worked directly with business teams to turn their requirements into functional, scalable Salesforce solutions.
• Managed the full delivery cycle for features, from initial analysis to final deployment and support.
• Recognized as star performer twice for delivering high-impact feature enhancements and leading cross-functional knowledge transfer sessions for new engineering cohorts.

Advanced Application Engineering Associate - Accenture - Mumbai

(2022-11 - 2024-11)

• Optimized sales cloud configurations, including custom objects and complex validation rules, to enhance user experience and ensure process compliance.
• Resolved 350+ complex service incidents, identifying root causes to proactively eliminate recurring system issues and improve sla adherence.
• Managed security models, including profiles and permission sets, ensuring strict data access governance and passing internal security audits.

Bachelor of Engineering - Electronics - Thakur College of Engineering and Technology (2022)