Meghna Bose

To leverage my analytical skills in a dynamic and innovative organization, aiming to contribute to data-driven decision-making and organizational growth while continuing to develop my professional capabilities.

Customer Support Associate - TELEPERFORMANCE

(2024-05-31)

• Assisted business and retail customers with inquiries, complaints, and product or service information in a professional and timely manner.
• Resolved customer issues efficiently while ensuring a high level of customer satisfaction.
• Handled live chat support.
• Processed customer orders, returns, exchanges, and refunds accurately.
• Followed company policies, procedures, and service standards to ensure compliance.
• Identified customer needs and offered appropriate solutions to improve the overall customer experience.

Email Process Associate - EOS GLOBE

(2024-10-03 - 2024-10-31)

Trained as an Email Process Associate in the operations department.

Experienced Private Tutor - Private Tutoring

(2020)

• Providing private tuitions to students of different standards of ICSE, CBSE and West Bengal boards.

Master Of Computer Applications - Computer Applications - University of Engineering and Management (2023)

Bachelor Of Computer Applications - Computer Applications - Future Institute of Engineering and Management (2020)

Higher Secondary School - The Modern Academy, Kolkata (ISC) (2017)

Senior Secondary School - Ram Mohan Mission High School, Kolkata (ICSE) (2015)