Melvin Pathak

Administration Coordinator with 3+ years managing confidential records, correspondence, and cross-departmental logistics in fast-paced, multicultural operations — including calendar, travel, and asset coordination. Skilled in maintaining confidential filing systems, preparing management reporting, and supporting scheduling, procurement, and vendor coordination with accuracy and discretion. Available for relocation to Doha and experienced working within multinational, cross-cultural teams.

Administrative Assistant & Senior Guest Service Associate at Capetown Shaadows Igatpuri (Luxury Resort Property) (2026-05 – Present)

• Maintained data integrity across guest, billing, payroll, and department asset records as measured by zero documentation errors flagged in management reviews, by establishing and maintaining a confidential filing system for correspondence, invoices, and departmental records.
• Kept senior management's schedule and mobility needs on track as measured by zero scheduling or itinerary conflicts, by coordinating calendars, appointments, and travel arrangements on behalf of department leadership.
• Prevented operational downtime for new and existing staff as measured by same-day equipment turnaround, by sourcing, arranging, and tracking office equipment across departments.
• Delivered on cross-departmental initiatives and ad hoc projects as measured by on-time, deadline-driven completion, by independently managing multiple concurrent administrative tasks while maintaining strict confidentiality and self-discipline.
• Strengthened service delivery across housekeeping, maintenance, and F&B as measured by consistent guest satisfaction, by performing secretarial duties — documentation, data entry, correspondence, and vendor coordination.

Guest Service Associate at Camel Valley Resort Igatpuri (Luxury Resort Property) (2025-01 – 2026-04)

• Reconciled cashiering and front-office correspondence as measured by zero errors across 40+ daily transactions, by applying accurate, confidentiality-driven administrative procedures under high-volume conditions.
• Resolved escalations swiftly as measured by consistent positive outcomes, by coordinating cross-departmentally with housekeeping and maintenance and managing sensitive guest correspondence.

Professional Development & Relocation Preparation at Self-directed Professional Development (2024-02 – 2024-12)

Relocated to Nashik and completed targeted upskilling in PMS software and administrative systems, in direct preparation for an international administrative role.

Commis II – International Luxury Cruise Liner at High-volume Luxury Cruise Liner (2023-07 – 2024-01)

High-volume galley operations aboard a luxury cruise liner

• Maintained consistent quality and safety standards as measured by adherence to HACCP protocols across hundreds of covers per service, by collaborating within a cross-cultural, multinational team of 15+ crew members — direct experience working and communicating across nationalities in an international operation.
• Maintained stock organization and contributed to minimizing food wastage through efficient mise en place practices.

Industrial Trainee at Blue Diamond, Pune — IHCL SeleQtions (2019-11 – 2020-03)

Rotational training across core hotel departments

• Completed structured rotational training across Front Office, Housekeeping, F&B Service and Food Production departments.
• Supported daily guest service operations, banquet setups and housekeeping inspections, gaining practical exposure to luxury hotel standards.
• Assisted the front office team with reservation handling, guest check-in procedures and concierge-level guest enquiries.

Bachelor of Science in Hospitality Studies – Institute of Hotel Management, Catering Technology & Applied Nutrition (2021-09)

Higher Secondary Certificate (HSC) (2017-05)

Secondary School Certificate (SSC) (2015-05)