Mercy David

Customer service professional with 5+ years of experience in cross-functional customer engagement, customer service, clinical administration, appointment scheduling, lead generation and client communication. Strong in voice and email support, meeting quality and performance metrics, managing targets, and building positive customer relationships. Seeking an opportunity to contribute to a customer-focused organization while continuing to grow professionally.

Advisor 2 - Customer Service - Concentrix

(2023-09 - 2026-02)

Provided world-class support and managed customer interactions in a professional manner.

• Assisted customers with their queries and worked towards effective and timely resolutions.
• Maintained service quality and performance standards consistently.

Clinical Admin Coordinator - XL Health Ltd.

(2021-04 - 2021-09)

• Handled direct customer interactions through voice calls and emails to schedule in-house medical appointments.
• Maintained 100% quality and performance standards in line with company and process requirements.
• Consistently worked toward and exceeded daily targets, supporting team performance.
• Monitored customer satisfaction metrics and contributed to maintaining service quality.

Senior Lead Generation Specialist - Global Zest Ltd.

(2019-04 - 2019-01)

• Identified sales opportunities and presented the benefits and key features of business solutions to prospective clients.
• Supported sales goals by staying updated on current sales promotions and organizational offerings.
• Communicated effectively with clients to increase and maintain business activity.

SSLC - Florence High School

PUC - Goodwills Girls College