Project Manager/Business Analyst
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I am a detail-oriented and results-driven Project Manager and Business Analyst with 4 years of experience in overseeing complex projects and driving business improvements. Adept at managing project lifecycles from inception to completion, ensuring timely delivery within scope and budget. Skilled in stakeholder management, requirements gathering, and process optimization.
Proven track record in translating business needs into actionable solutions, enhancing operational efficiency and achieving strategic goals. Proficient in project management tools and methodologies, with a strong ability to lead cross-functional teams and adapt to dynamic environments
Served as a primary liason between the client and the team to execute several service requests to improve customer experience through reduction of Time to Market.
Executed multiple service requests using Jira and Confluence and helped analyse solutions based on the requirements elicited.
Status reporting to Project Management while tracking and adhering to delivery milestones.
Identified and mitigated potential risks and issues proactively, resulting in a 10% reduction in project delays and a 15% increase in overall project success rate.
Reviewed and signed-off on test plans ensuring complete test coverage during the execution of test cases using Jira Query Management(JQM) tool.
Mentored new team members through knowledge transfer and hand-on tool training sessions as the BA COP team lead, thereby enhancing team productivity.
MBA in Lean Operations and Systems
