Mewalal Patel

Technical professional with experience in tyre inspection, product performance analysis, warranty claim investigation, technical customer support and fleet technical training. Currently working with Apollo Tyres Global Business Services supporting dealers and fleet customers through digital tyre inspection, root cause analysis and warranty evaluation. Proficient in Microsoft Excel (VLOOKUP, Pivot Tables and Reporting).

Customer Service Associate - Apollo Tyres Global Business Services Pvt. Ltd.

(2023-08)

• Conduct online inspection of commercial vehicle tyres using photographs and technical reports.
• Analyse tyre failures and identify root causes.
• Validate warranty claims and recommend technical actions.
• Support dealers, fleet customers and field engineers.
• Conduct fleet visits and training on tyre maintenance, inflation, rotation and best practices.
• Prepare technical reports using Excel (VLOOKUP, Pivot Tables).
• Coordinate with cross-functional teams for complaint resolution.
• Received Best Employee recognition.

Academic Counsellor - Vedantu

(2021-12 - 2022-09)

Academic Counsellor - Tech Mahindra

(2021-07 - 2021-11)

Master of Computer Applications - MCA - RIT College Rewa, RGPV University Bhopal

Master of Science - Physics (2019)

Bachelor of Science - Mathematics (2016)