Pesari Aakanksha Reddy

Customer-focused Customer Service Representative with 4 years of professional experience across international customer service, voice support, sales, and client relationship management. Currently working at Copart India Technology Center, with experience in handling customer interactions, resolving queries, managing escalations, and delivering high-quality service. Strong communication, active listening, problem-solving, and customer-handling skills, with the ability to work effectively in fast-paced and target-driven environments.

Sr. Business Process Executive at Copart India Technology Center (2026-04 – 2026-09)

• Handle customer queries and provide accurate and timely resolutions through professional communication.
• Understand customer concerns, identify appropriate solutions, and ensure a positive customer experience.
• Manage customer issues and follow up effectively to ensure timely resolution.
• Maintain accurate customer information and service records.
• Coordinate with internal teams to resolve customer concerns and escalated issues.
• Follow established company policies, procedures, service standards, and quality requirements.
• Demonstrate strong communication, active listening, and problem-solving skills while handling customer interactions.

Customer Service Expert – L1 at NoBroker Technologies Solutions Pvt. Ltd. (2025-01 – 2025-11)

• Handled customer queries and provided timely support through service interactions.
• Assisted customers with issue resolution while maintaining professional and customer-focused communication.
• Understood customer requirements and provided appropriate solutions based on established processes.
• Followed process guidelines and service standards to deliver a positive customer experience.
• Maintained professionalism while handling customer concerns and service-related issues.

Sales Representative at Rizwa Training (2023-06 – 2024-07)

• Managed outbound voice calls with international customers and prospective clients.
• Explained courses, features, benefits, and relevant information clearly to prospective customers.
• Addressed customer questions, concerns, and objections professionally.
• Conducted customer consultations through Google Meet and delivered presentations to explain course offerings.
• Converted leads into successful enrollments while working toward sales KPIs.
• Maintained accurate customer information and call details in CRM systems.

Customer Support Executive at Digitally Drunk (2022-11 – 2023-03)

• Handled inbound customer calls, emails, and chats for product-related queries.
• Assisted customers with their concerns and worked toward effective first-call resolution.
• Maintained a professional approach while handling customer interactions.
• Collaborated with internal teams to facilitate faster issue resolution.
• Accurately documented customer interactions and case details in CRM systems.
• Worked in accordance with customer service and quality standards.

Customer Care Executive at Gifting Inc. (2020-08 – 2022-05)

• Handled high-volume inbound and outbound calls with international customers.
• Provided customer support through voice calls, live chat, and email.
• Assisted customers with orders, payments, refunds, shipping, returns, order placement, and order tracking.
• Performed payment and fraud verification as part of customer and transaction support.
• Coordinated with suppliers to help ensure timely order delivery.
• Provided professional and empathetic customer service aligned with international service standards.
• Identified opportunities to upsell and cross-sell suitable products to customers.
• Prepared daily Excel reports related to products received and delivered.
• Consistently worked toward quality, AHT, attendance, and customer satisfaction targets.
• Supported sales initiatives by recommending suitable products based on customer requirements.

Bachelor's Degree in B.Com Computers – Vandana Degree College (2021)