Prince N

Customer Service Representative with 1 year of experience in an international customer-service environment at Firstsource Solutions. Experienced in voice, email and chat support, customer query resolution, account creation and test-registration processes, and customer-authorized payment transactions. Strong communication, process adherence, data accuracy, quality and compliance skills.

Customer Service Representative — International Voice Process - FIRSTSOURCE SOLUTIONS

(2025-08 - 2026-09)

• Handled customer interactions through voice, email and chat, providing professional and accurate support.
• Assisted international/U.S. customers with account-related queries, registrations and service requirements.
• Supported ETS account creation and test-registration processes, ensuring customer information was accurately captured.
• Assisted customers with registration-related payments by obtaining customer authorization and processing credit-card transactions according to established procedures.
• Verified customer information and followed required authentication and process guidelines.
• Resolved customer concerns by understanding the issue, researching available information and providing appropriate solutions.
• Maintained accurate documentation of customer interactions and updated relevant information in internal systems.
• Followed established quality, compliance, data-security and customer-service procedures.
• Handled sensitive customer information responsibly and maintained confidentiality during customer interactions.
• Worked toward process expectations involving productivity, quality, attendance and schedule adherence.
• Escalated complex or sensitive cases according to defined procedures while maintaining ownership of the customer interaction.

Bachelor of Science - Mansarovar Global University

Intermediate - Pragathi Junior College

10th Standard - Ushodaya Merit School