IT Support Engineer
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Results-driven IT specialist with over 8 years in IT engineering, I excel in cloud infrastructure and hardware solutions. I have enhanced system performance and user satisfaction through efficient IT policy implementation and proactive troubleshooting. Skilled in O365, Azure, and ServiceNow.
Manage and maintain Active Directory (AD) environments. Azure Active Directory (AAD) environments.
Administer and support Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, end point security,
Creating, modifying, and deleting user accounts, assigning licenses, and managing user permissions across Office 365 services
Implement and maintain procedures, security policies, including password complexity, multi-factor authentication, and data encryption.
Diagnosing and resolving problems related to user access, email delivery, file sharing, and application functionality
Tracking the health, usage and performance of AD, Office 365 services, identifying and resolving issues proactively.
Troubleshoot and resolve issues related to AD, Office 365 services, assist in the data migration to O365 services
Collaborate with other IT professionals and departments to understand their needs and provide solutions.
Train and support end-users on AD, MFA, Office 365 application and features
Ensure data backup and recovery processes are in place for AD and Office 365 services
BE in Electronics and Communication Engineering, Anna University Chennai
