Midhun . S
Front Office Executive
Talent
Kochi, KeralaMember since June 5, 2026
Customer Service & Guest HandlingFront Office OperationsPassenger Assistance & Ground HandlingTeam LeadershipTraining & MentoringProblem SolvingCommunication SkillsConflict ResolutionVideo Editing
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Customer Service & Guest HandlingFront Office OperationsPassenger Assistance & Ground HandlingTeam LeadershipTraining & Mentoring
About
Customer-focused and service-oriented professional with over 1 year of experience in airport ground operations and front office management. Strong background in passenger handling, customer support, and hospitality services. Skilled in communication, problem-solving, and team coordination. Currently pursuing BBA in Aviation with hands-on experience in airport and hotel operations.
Experience
Front Office Executive - Hilux Courtyard - Kerala, India
- Manage front desk operations and guest check-in/check-out procedures
- Handle customer inquiries and resolve complaints professionally
- Coordinate with housekeeping and management to ensure smooth service delivery
- Maintain booking records and ensure customer satisfaction
- Provide high-quality hospitality and customer engagement
Ground Staff - Cochin International Airport - Kochi, India
1+ Year Experience
- Assisted passengers with check-in, boarding, and baggage handling
- Ensured compliance with airport safety and security procedures
- Provided customer assistance and resolved passenger concerns
- Coordinated with airline staff and ground operations teams
- Maintained accurate documentation and operational efficiency
Experience Trainee - Aabasoft Organisation
- Supported administrative and operational activities
- Assisted in coordination and communication tasks
- Contributed to team-based projects
Education
Bachelor of Business Administration (BBA) - Aviation - Blue Wings Institute of Aviation, Kochi (2021 - 2025)
Skills
Front Office Executive
