Rajeev Rajagopal

Detail-oriented and dedicated hospitality and office administration professional with over 4 years of front office experience, along with experience in administrative support, real estate operations, and office management. Experienced in guest services, hotel front desk operations, reservations, check-in and check-out, Property Management Systems (PMS), payment records, correspondence, petty cash, and office coordination. Strong communicator focused on accurate, efficient, and customer-oriented service.

Front Office Supervisor - Hotel Fort Queen - Fort Kochi, Kerala, India

• Supervised front office activities and supported smooth day-to-day reception operations.
• Assisted with guest check-in and check-out and ensured professional guest service.
• Coordinated front office requirements with housekeeping and other hotel departments.
• Supported reservation handling, guest requests, and front desk records.
• Assisted in maintaining service standards and resolving guest concerns professionally.

Front Office Executive - Hotel Ammu Regency - Kerala, India

• Performed guest check-in and check-out tasks.
• Managed online and telephone bookings.
• Operated and managed the hotel Property Management System (PMS).
• Kept reservation and payment records up to date.
• Supervised guest support and assisted with guest service requirements.
• Managed room reservations, cancellations, and modifications through telephone, email, and walk-in requests.
• Handled guest inquiries, complaints, and requests professionally and in a timely manner.
• Coordinated with housekeeping and other departments to support guest satisfaction.
• Processed cash, card, and online payments accurately.
• Maintained front desk records, daily logs, and shift reports.

Office Staff - Oryx Real Estate - Abu Dhabi, United Arab Emirates

• Managed incoming and outgoing correspondence including mail handling, photocopying, scanning, and printing.
• Prepared and processed quotations, agreements, and invoices for real estate transactions.
• Maintained and reconciled company petty cash files with accuracy and accountability.
• Handled cash and cheque deposits and coordinated financial transactions.
• Managed front-desk calls and provided general support to visitors and clients.
• Assisted with office facility maintenance and equipment upkeep.
• Procured office supplies and managed inventory for day-to-day operations.
• Performed data entry and maintained organized filing systems for office records.

Bachelor's Degree - India

Higher Secondary Certificate - Board of Kerala, India