Milind

Customer Service & Records Retrieval Specialist | Medical Records | Insurance Follow-up

Record retrieval specialist at Mangalam infotech pvt ltd (2025-01 – Present)

Responsible for obtaining medical records from healthcare providers, hospitals, and clinics by coordinating through phone, email, fax, and online portals. Track record requests, follow up to ensure timely retrieval, maintain accurate documentation, resolve issues related to incomplete or delayed records, and ensure compliance with HIPAA and client-specific guidelines while delivering high-quality support.

SR. Researcher at Actionedge LLP (2024-07 – 2025-01)

• Assigned with conducting market studies in European and American Markets.
• Shortlisted candidates using LinkedIn and other platforms and conducted a market study with their convenience of time.
• Conducted over more than 50 market studies with professionals across the world.

Records retrieval associate at Technomine Pvt Ltd (2023-06 – 2024-06)

i was assigned with the tasks of records retrieval at Technomine Pvt Ltd My primary tasks here were

• To get in touch with the records department and request for the records of given patients admitted or taking care in that particular hospital
• Supported the medical staff, patients and visitors in retrieving and medical records

Bachelor of Arts in English Literature – Gujarat University (2019-07 – 2022-04)

Master of Arts in International Relations – Gujarat University (2025-08)