Mindit Neha

I bring over 7 years of experience as a Life and Annuities Claims Specialist, along with exposure to P&C insurance handling. My core strength lies in managing end-to-end claims, from document validation and policy verification to benefit calculation and final settlement, while ensuring accuracy, compliance, and a smooth customer experience.

Senior Process Associate - Spartan Technology Services & Solutions Pvt. Ltd. (An IBM Company)

(2022-10 - 2026-01)

• Handled end-to-end life insurance claims, including document validation, benefit calculation and timely payout to beneficiaries.
• Verified policy details such as status (IGO/NIGO), coverage type, beneficiary designations, and legal heir information to ensure accurate claim processing.
• Reviewed and validated critical documents including death certificates, Proof of Heirship (POH), Child Support Lien Network (CSLN), address proof, and Cause of Death (COD).
• Coordinated with beneficiaries/Next of Kin (NOK) via email and call notes to request and follow up on pending documents for claim completion.
• Monitored aged item reports to track pending cases, improve turnaround time, and ensure timely closure of claims in queue.
• Consistently met productivity and quality targets on daily, weekly, and monthly metrics.
• Maintained Service Level Agreements (SLAs) and ensured claims were processed within defined Turnaround Times (TAT).

Process Associate - Capgemini

(2022-04 - 2022-10)

• Managed FNOL claims from eligibility checks to beneficiary updates.
• Collaborated with legal and medical teams on 15+ early death claim investigations.
• Created notice QA based on call notes to ensure accuracy of claim documentation.
• Issued required letters to process claim requests efficiently.

Process Associate - Genpact

(2020-01 - 2021-11)

• Processed life insurance claim documents with zero critical errors and completed claim transactions within the specified TAT (1 hour).
• Handled financial and non-financial tasks such as address changes, BFCHG, name changes, and EFT.
• Worked in the retirement solutions division including indexing, new business processing, agent licensing, new appointments, and death claim settlement (VASE system).
• Managed daily, weekly, and monthly production data reports.
• Updated query trackers, SOP data, and performed error research for the team.

Process Executive - Cognizant

(2018-05 - 2019-11)

• Processed healthcare insurance billing and vendor invoices, ensuring accuracy and compliance with claim requirements.
• Managed nursing home and home health service claims under U.S. workers’ compensation cases.
• Reviewed, sorted, and linked medical bills to correct patient records in chronological order for accurate claim adjudication.
• Allocated work within the team, provided refreshers on process updates, and supported knowledge sharing.

10th - M.S.S.I. School (2010)

12th - Art - M.S.S.I. School (2012)

Graduation - Art - R.G. P.G. College (2015)

Post-Graduation (MBA) - HR/Marketing - Hierank Business School (2017)