Mir Kamran Uddin
Operations professional with 3+ years of experience in LMS administration, account management, and technical support
Hire this person
Send a job offer directly to this candidate
About
Operations professional with 3+ years of experience in LMS administration, account management, and technical support. Managed 50,000+ user accounts, trained teams on new systems, and improved support processes at every role.
Background in HR (BBA - HRM), with a strong focus on documentation and process improvement.
Experience
Account Associate - VXI Global Solutions - Hyderabad, India
(2026-01 - 2026-05)
- Handled records for 40–50 accounts every day, keeping billing and data accurate.
- Improved processing and response time by 15–20% by keeping documentation and CRM records up to date.
- Worked with other teams on account data and reports, supporting revenue growth for the year.
- Tracked performance numbers in CRM software to support account planning.
LMS Administrator - eAlpha4tech Solutions Pvt. Ltd. - Hyderabad, India
(2023-02 - 2025-09)
- Managed backend accounts for 50,000+ users across Middle East institutions on three platforms: eAlpha, Savvas Realize, and Obelas.
- Migrated 15 courses onto the LMS and cut support tickets by ~25% with better onboarding documentation.
- Trained educators and students on how to use the LMS, cutting onboarding time by 20–30%.
- Managed a team of 12, handling class scheduling, enrollment, and waitlists.
- Uploaded and organized course content; adjusted the LMS interface to match institutional branding.
- Used Excel and LMS analytics to build usage and performance reports for stakeholders.
- Fixed document loader errors by checking transaction logs against document requests daily.
- Acted as the point of contact between end users, IT, and admin teams.
Education
Bachelor of Business Administration - HRM - Siddhartha Degree College (affiliated with Osmania University) (2022 - 2025)
