Mitanshu Garg

Computer Science graduate, CCNA trained and currently pursuing CCNP, with hands-on experience in LAN design, network monitoring, security operations, and international voice/chat technical support. Seeking to leverage skills in network infrastructure support, incident management, and troubleshooting to contribute to a Network Engineer role, focusing on IT operations and infrastructure management.

Site Engineer (ITS) at Tecsidel Ind. Pvt. Ltd. (2025-11 – 2026-04)

• Independently managed the complete IT, network, and Transport Management System (TMS) infrastructure across an operational toll plaza project, working without a dedicated onsite team.
• Handled end-to-end installation, configuration, and commissioning of networking equipment, ITS devices, and TMS components within the toll plaza environment.
• Performed scheduled routine maintenance and real-time troubleshooting of network and TMS systems, ensuring continuous uptime and minimal downtime for mission-critical operations.

IT Admin Trainee at Vision Vivante Pvt. Ltd. (2024-10 – 2024-12)

• Managed and maintained the company's internal network infrastructure, ensuring stable connectivity and optimal performance across all departments.
• Administered employee systems end-to-end, handling hardware procurement/setup, software installation, and day-to-day troubleshooting for both Windows and Linux environments.
• Maintained and tracked the company's IT asset inventory, managing the lifecycle of hardware and peripheral equipment.
• Resolved issues related to web applications hosted on Linux servers, gaining hands-on exposure to server administration, basic web hosting, and network connectivity troubleshooting.

Technical Support Trainee at Techboy Solutions (2024-06 – 2024-09)

• Delivered voice and chat-based technical support to international clients across the US and Australia, diagnosing and resolving issues related to routers, desktops, and other connected network devices.
• Configured and managed DNS entries to launch and maintain client websites, alongside troubleshooting connectivity, configuration, and hardware issues for home network devices remotely.
• Delivered clear, step-by-step guidance to non-technical end users, developing strong skills in network troubleshooting, customer communication, and ticket resolution in a fast-paced international support environment.

Cyber Security Intern at Solitaire Infosys (2024-01 – 2024-06)

• Conducted vulnerability assessments and penetration testing for client systems; identified and helped resolve security gaps across network and application layers.
• Monitored network traffic for suspicious activity using security tools, developing skills in traffic analysis, anomaly detection, and threat reporting relevant to network operations.
• Assisted in implementing cybersecurity protocols and contributed to a disaster recovery plan, strengthening network resilience and business continuity.
• Collaborated with cross-functional teams on security audits, building communication and coordination skills in a technical environment.

Bachelor of Technology in Computer Science & Engineering – Chandigarh Group of Colleges (2020-10 – 2024-11)