Executive Assistant - Chief Legal Officer & Chief Financial Officer - Games24x7 Pvt Ltd
(2024-05)
At Games24x7, I manage the day-to-day priorities of the CLO & CFO while also extending support to five CXOs. My role is not just about coordination—it's about protecting leadership bandwidth, ensuring they focus on strategy while I take ownership of execution.
- Manage daily schedules, high-level meetings, and confidential communications for Founder & CEO.
- Coordinate with investors, legal teams and others to ensure smooth operations and compliance.
- Provide dedicated support to CXOs (CTO, CEO, CFO, CLO, Head AI+Data Science) including travel bookings, documentation, and reporting.
- Oversaw budget preparation and financial provisions for the Legal Team, ensuring timely allocation and adherence to compliance.
- Organized domestic and international travel itineraries with visa processing and end-to-end logistics.
- Maintained centralized data repository of business and legal activities to streamline audits and reviews.
- Successfully planned and executed team offsites, ensuring seamless logistics, vendor negotiations, and financial closure.
Executive Assistant to Founder & CEO - SPVH Group
(2023-01 - 2024-04)
- Coordinated with regulators, consultants, and internal teams to complete documentation and approvals with zero escalations.
- Took ownership of a corporate event, managing everything from sponsorships to execution, ensuring it reinforced the company's market positioning.
- Managed financial budgets and controlled office expenses, allocating funds in line with organizational priorities.
- Provided comprehensive executive support—calendar, travel, meetings, and confidential correspondence.
- Built and maintained effective communication channels with internal teams and external stakeholders.
Executive Assistant to Founder - 021 Capital
(2019-12 - 2022-12)
- Acted as the first point of contact for executives, clients, investors, and partners, ensuring smooth information flow.
- Managed executives' calendars, meetings, and international travel schedules with precision.
- Tracked daily, monthly, and quarterly expenses, prepared detailed financial reports for Founder.
- Coordinated investor communication (quarterly and annual reports), enhancing transparency and stakeholder trust.
- Supervised and mentored clerical staff, while ensuring smooth office administration and supply chain management.
- Drafted and formatted business reports, internal memos, presentations, and official correspondence.
- Organized filing systems and confidential document management to ensure compliance and accessibility.
Sr. Executive Client Relations - Jones Lang LaSalle (JLL)
(2017-12 - 2019-11)
- Served as a dedicated workplace engagement specialist, ensuring seamless day-to-day experience for employees.
- Engaged with employees directly to gather feedback and implement workplace improvements.
- Handled client audits, vendor contracts, and risk management protocols.
- Supported emergency preparedness, business continuity, and compliance programs.
- Oversaw helpdesk, mailroom, wellness center, and visitor management operations.
- Coordinated client events, facility walkthroughs, and conferences.
- Contributed to sustainability initiatives by reducing food waste and optimizing resource allocation.
Asst. Operations - Kempegowda International Airport (BIAL)
(2014-07 - 2017-04)
- Ensured smooth passenger flow management, reducing bottlenecks and congestion through proactive monitoring.
- Participated in Airport Service Quality (ASQ) programs, achieving service excellence standards.
- Handled an average of 6–8 crisis situations per month, including medical emergencies, accidents, and security alerts.
- Coordinated with airlines, CISF, customs, immigration, and police for operational excellence.
- Managed SOP documentation, IMS reporting, and compliance protocols.
- Supported UTSHAA Team for T2 expansion, contributing to airport infrastructure development.
Senior Customer Service Agent - Easy Jet Contact Centre - Serco
(2013-04 - 2014-05)
- Provided customer support for international passengers, handling bookings, cancellations, and disruption queries.
- Specialized in EU regulatory compliance (EU261) for flight disruptions.
- Consistently achieved 93% call quality score, earning Best Performer Award (Nov 2013).
Customer Service Agent (Singapore Airlines) - Livewel Aviation and Training Private Limited
(2011-10 - 2012-03)
- Assisted passengers with check-in, ticketing, re-bookings, and boarding support.
- Provided special assistance to VIPs, unaccompanied minors, and passengers with reduced mobility.
- Supported crew clearance, customs, immigration, and pre-flight procedures.
