Pawan Singh

Results-driven E-commerce Operations Executive with hands-on experience in Shopify store management and marketplace operations including Amazon Seller Central and Flipkart Seller Hub. Skilled in order processing, return management, return claims handling, and inventory control. Experienced in managing Amazon & Flipkart ads campaigns to improve product visibility and sales performance.

Proficient in backend operations using Vinculum OMS/WMS and advanced MS Excel (VLOOKUP, Pivot Tables, MiS Reports).

E-commerce Operations Executive - Metaphor

(2024-07 - 2025-03)

• Managed Shopify website (Curvear.com) including product listings and catalog updates
• Handled Amazon Seller Central & Flipkart Seller Hub operations
• Processed daily orders and coordinated shipment dispatch
• Managed return management including refunds, replacements & customer issues
• Handled return claims and ensured timely resolution
• Assisted in Amazon & Flipkart ads campaigns setup and monitoring
• Optimized listings to improve conversions and reduce return rates
• Maintained inventory tracking and stock updates
• Prepared MIS reports using MS Excel

E-commerce Operations Executive / MIS Executive - Madhyavarti Technology Pvt. Ltd.

(2025-03)

• Managed backend operations using Vinculum OMS/WMS
• Handled bulk order processing for Amazon & Flipkart
• Managed return claims, RTO analysis, and refund reconciliation
• Coordinated with logistics for return pickups and issue resolution
• Used The Broker App for order tracking and operational coordination
• Maintained inventory synchronization across marketplaces
• Assisted in ads campaign performance tracking and reporting
• Generated MIS reports using MS Excel (VLOOKUP, Pivot Tables)

B.Com - Pursuing - IGNOU University

12th (2024)

10th (2022)