Mithila Vardhan
Healthcare & Life Sciences professional with 6+ years of experience
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About
Experienced Healthcare & Life Sciences professional with 6+ years of experience across US healthcare operations, medical documentation, quality assurance, and consulting-led delivery models. Strong expertise in medical transcription, medical records review, AI-enabled clinical documentation, and compliance-driven quality audits. Proven ability to lead large teams, manage SLAs, drive process improvements, and deliver client-facing insights, ensuring high accuracy, regulatory adherence, and sustained client satisfaction.
Experience
Quality Documentation Specialist - Cognizant Technology Solutions
(2023-07)
- Reviewed, edited, and validated AI-generated clinical documentation using Nuance DAX, ensuring accuracy and compliance.
- Performed detailed medical transcription review and end-to-end medical records audits across EHR systems.
- Achieved 98% documentation accuracy and reduced errors by 15% through audits and root cause analysis.
- Collaborated with cross-functional teams to improve documentation quality and delivery outcomes.
Senior Associate / Acting Team Lead - IKS Healthcare Solutions
(2021-02 - 2023-07)
- Led a 30-member healthcare operations team with ownership of delivery, quality, and productivity.
- Achieved 97% SLA adherence through performance monitoring, coaching, and escalation handling.
- Improved operational efficiency by 15% through process optimisation initiatives.
- Acted as primary point of contact for leadership and client stakeholders.
- Developed SOPs, workflows, training materials, and KPI dashboards.
Clinical Data Analyst - IKS Healthcare Solutions
(2021-02 - 2022-04)
- Conducted clinical data analysis and medical record validation to improve compliance and accuracy by 20%.
- Supported audits, corrective actions, and reporting initiatives.
Medical Coder - Gebbs Healthcare Solutions
(2012-09 - 2013-08)
- Reviewed and coded clinical documentation using ICD-10, CPT, and HCPCS standards.
- Built strong foundation in US healthcare revenue cycle and compliance.
Business Development Executive - ReeLabs Pvt. Ltd
(2011-06 - 2012-01)
- Supported market research, client outreach, and proposal preparation.
- Assisted with client presentations and requirement analysis.
Education
Master of Biotechnology - Biotechnology - Birla College, Kalyan (2009-01 - 2011-01)
Bachelor of Biotechnology - Biotechnology - Birla College, Kalyan (2006-01 - 2009-01)
