Mitikiri Madhu

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Process Associate - Genpact - Gift City, Gandhi nagar, Gujarat

(2024-08 - 2026-04)

As a Process Associate, working in Account Receivable & Order To Cash department. Managed the complete revenue cycle from order processing through cash application, including invoicing, payment processing, proactive collections, and resolving customer billing disputes.

• Responsible for issuing Invoices and handling Billing. Processing of purchase orders and vendor payments.
• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Ensuring timely collections, accurate cash application.
• Matching the incoming bulk payments with the right invoices in cash application.
• Managed the issuance and reconciliation of debit and credit notes.
• Performed AR aging analysis and follow up on overdue payments.
• Coordinating with sales and customer service teams regarding payment issues.
• Reconcile customer accounts, investigate discrepancies. Managed Root Cause Analysis (RCA) to identify and eliminate recurring billing failures.
• Support month-end and quarter-end closing activities for AR.
• Prepared DSO reports, Aging Reports and maintained AR sub ledgers.

MBA - Finance & Human resource - Rajeev Gandhi Memorial College of Engineerin Tech (2022-11 - 2024-05)

Bachelor of Science - MSC's (Maths, Statistics & Computer Science) - Sri Sai Krishna Degree College (2018-08 - 2021-09)

Master's - MPC - College of Arts & Sciences Kumool (2016-07 - 2018-04)

SSC - Akshara Sri High School (2014-01 - 2016-01)