Senior Travel Consultant at Parry Travels (2025-10 – Present)
- Manage end-to-end corporate travel ticket issuance for domestic and international clients, ensuring accuracy and adherence to company travel policies.
- Handle corporate fare calculations, reissues, refunds, and cancellations using GDS systems (Amadeus).
- Coordinate with corporate clients to understand travel requirements providing cost-effective and time efficient flight options.
- Handle last-minute bookings, schedule changes, and emergency travel requests with quick turnaround time
- Maintain detailed records of bookings, invoices, and travel documentation for corporate accounts.
- Build strong relationships with corporate clients to ensure repeat business and long-term partnerships.
Travel Consultant at Serangoon Air Travel Pte LTD (2024-08 – 2025-10)
- Handled domestic and international flight reservations and ticketing for clients using GDS Galileo and various Low-Cost Carrier(LCC) platforms.
- Provided excellent customer service by resolving booking-related inquiries, amendments, cancellations, and special service requests(SSR)over phone and email.
- Delivered consistent service excellence while managing high call and email volumes, ensuring all SLAs and KPIs were met.
- Assisted clients in visa processing guidance, travel insurance Issuance baggage allowance clarification and destination entry requirements
Travel Consultant at OTL BUSINESS SOLUTION PVT. LTD (2022-04 – 2024-12)
- Responding to all phone enquiries and email promptly courteously and in a friendly manner.
- Insurance and other LCC ticket issuance if they are facing any error in the portal.
- Monitor queues on daily basis and updating the client if any changes happened.
- Handle last-minute bookings, schedule changes, and emergency travel requests with quick turnaround time
