Mohamed Faruq

Detail-oriented Finance Professional with proven experience in financial coordination, operational analysis, and process optimization. Skilled in leveraging Excel, Tally, and analytical tools to improve financial accuracy, streamline workflows, and resolve discrepancies with efficiency. Demonstrated success in enhancing client satisfaction, reducing operational delays, and supporting cross-functional teams in high-paced environments.

Currently pursuing an MBA in Finance, bringing strong analytical thinking, problem-solving abilities, and a commitment to delivering reliable financial insights and data-driven results.

COSMOBEDS Travel DMCC, Jumeirah, Dubai Senior Operations Executive (Freelance) Oct 2024 – Oct 2025 • Streamlined reservation handling for inbound and outbound operations, increasing client satisfaction ratings by 20%.

• Resolved 95% of overbooking cases by arranging alternative accommodations of equal or higher standard within two hours.
• Ensured 100% confirmation of hotel bookings across multiple B2B platforms, reducing discrepancies by 15% through precise market coordination.
• Improved accounting accuracy by resolving 90% of booking-related discrepancies within 48 hours in partnership with the Accounts Department.
• Enhanced email turnaround time by 30% while managing over 50 daily inquiries from travel agents and corporate clients.
• Handled Level 2 escalations, ensuring timely resolution of complex service issues and maintaining high service recovery standards.

Operations

Executive (Freelance) Sep 2023 – Sep 2024 • Ensured seamless arrangements for inbound and outbound reservations to enhance client satisfaction and loyalty.

• Managed overbooking situations by promptly arranging alternative accommodations of the same or higher standard for travel agents.
• Reconfirmed all hotel bookings across various B2B online platforms with different markets to guarantee accuracy.
• Identified and resolved discrepancies in reservation bookings with a detail-oriented approach.
• Coordinated with the Accounts Department to address issues related to bookings, up- grades, extensions, or payments involving clients and suppliers.
• Responded promptly to emails from travel agents and corporate clients regarding re- quests and inquiries.

Masters of Business Administration – Finance Jain University Bangalore, Karnataka, India Percentage: Present