Nandini R

Enthusiastic and quick learning Senior executive operations with 1.3 years of corporate experience specializing in the US Criminal Background Verification (CBV) process, combined with a Cisco Certified Network Associate (CCNA) certification. Proven track record of managing high-volume, sensitive data pipelines under strict compliance standards and tight turnaround times, resolving complex inquires and collaborating across teams to maintain top tier service standards.

Senior Executive Operations - Startek Aegis Customer Support Private Limited - ITPL Bangalore

• Process Management: Led end-to-end US Criminal Background Verification (CBV) workflows for international corporate clients to ensure precise risk mitigation.
• Database Navigation: Utilized US County Court portals, State Repositories, and the Federal PACER system to extract felony and misdemeanor records.
• Compliance Adherence: Enforced strict compliance with Fair Credit Reporting Act (FCRA) guidelines and state-specific data privacy laws.
• Data Validation: Analyzed complex legal documents and case dispositions, cross-referencing key identifiers to eliminate false positives.
• SLA & TAT Delivery: Met daily high-volume productivity targets while maintaining exceptional data accuracy under tight Turnaround Time SLAs.
• Vendor Coordination: Partnered directly with US county court clerks and external vendors to retrieve non-digitized public records.

Bachelor of Degree in Commerce - Commerce - SSK Degree College (2019-01 - 2022-12)

Commerce - Commerce - SSK Pre University College (2017-01 - 2019-12)

High School - St Peter's English High School (2016-01 - 2017-12)