Mohammad Asif
Strategy-oriented operations leader with 10+ years of experience
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About
Strategy-oriented operations leader with 10+ years of experience driving large-scale programs, leading cross-functional initiatives, and delivering data-driven business outcomes in fast-paced environments. Proven ability to translate complex data into actionable insights, manage senior stakeholder relationships, and drive execution against strategic priorities. Experienced in structured problem-solving, financial analysis, and leveraging GenAI tools to improve productivity, automate workflows, and enhance decision-making.
Experience
Operations Manager – Customer & Risk Operations - Amazon India - Hyderabad
(2021-05 - 2025-02)
- Led a 150+ member organization, driving execution of strategic priorities through structured planning, tracking mechanisms, and performance governance.
- Partnered with senior stakeholders to translate business goals into operational plans, defining KPIs, milestones, and success metrics.
- Built and maintained program tracking systems, enabling visibility into progress, risks, and dependencies across initiatives.
- Conducted deep-dive analyses on operational and performance data to identify trends, risks, and improvement opportunities.
- Developed structured reports and executive-level summaries to communicate insights and drive decision-making.
- Led cross-functional initiatives by coordinating across teams, aligning priorities, and ensuring timely execution.
- Performed cost and efficiency analysis to optimize resource allocation and improve operational outcomes.
- Leveraged GenAI tools to accelerate research, automate reporting workflows, and improve output quality and speed.
- Introduced structured governance frameworks including review cadences, dashboards, and accountability mechanisms.
Team Lead – Devices & Digital Services - Amazon India - Hyderabad
(2019-06 - 2021-05)
- Managed a team of 25–30 associates while driving performance improvement initiatives through data-driven insights.
- Designed and implemented process improvements that reduced escalations by 25% and improved service delivery.
- Analyzed performance data to identify trends and recommend solutions to improve operational efficiency.
- Collaborated with stakeholders to align on priorities and implement cross-functional initiatives.
- Delivered structured reports and insights to support leadership decision-making.
Technical Associate – Devices & Digital Services - Amazon India - Hyderabad
(2018-04 - 2019-06)
- Delivered technical support and contributed to knowledge base improvements through issue analysis.
- Identified recurring problems and supported process optimization initiatives.
Service Engineer (Freelance) - Self-Employed
(2014-02 - 2019-04)
- Managed end-to-end service operations, including planning, execution, and client coordination.
- Conducted cost estimation and resource planning for service delivery projects.
Education
B.Tech - Electrical & Electronics Engineering - St. Mary's College of Engineering Technology
Diploma - Electrical & Electronics Engineering - VNR Vignana Jyothi Institute of Engineering Technology
