Pallavi Kadam

HR and Operations professional with 10+ years of experience in UK hiring quality control, background verification, and customer service operations. Skilled in compliance audits (PES), stakeholder management, and process optimization. Proven track record of delivering high-quality results within SLA timelines and leading teams to achieve operational excellence.

Senior Executive HR (Process Leader) - Firstsource Solutions Ltd.

(2022-12)

• Lead quality audits for UK hiring ensuring full PES compliance
• Manage onboarding QC lifecycle using HireRight and UK onboarding platforms
• Perform 4-eye quality checks to reduce onboarding risks
• Handle high-value clients: Lloyds, NatWest, TSB, Sky, EON
• Train new hires and enhance team performance
• Develop SOPs and risk assessment documentation

Senior Operations Analyst (SME) - First Advantage Pvt. Ltd.

(2015-07 - 2022-12)

• Managed end-to-end background verification processes
• Led a team of 16 members achieving SLA targets
• Conducted employment verifications with HR stakeholders
• Created MIS dashboards using Excel
• Managed escalations and key clients: Amazon, JP Morgan

Assistant Manager – Customer Service - Kotak Mahindra Life Insurance

(2014-03 - 2015-06)

Managed customer queries and ensured service excellence

Customer Service Professional - Sitel India Pvt. Ltd.

(2011-07 - 2013-12)

• Delivered insurance renewal services with 109% target achievement

BMS - SNDT University (2011)

HSC - Maharashtra Board (2007)

SSC - Maharashtra Board (2005)