Mohammad Hasnain Kherani

ServiceNow Developer with experience in workflow automation, ITSM, ITOM, Discovery, and CMDB solutions. Passionate about building intelligent enterprise workflows, automating business processes, and leveraging AI to improve operational efficiency.

ServiceNow Developer - Tata Consultancy Services

(2025-09)

• Automated IT service workflows and operational processes using ServiceNow ITSM, Flow Designer, Business Rules, and server-side scripting, reducing manual effort and improving process efficiency.
• Worked extensively with ServiceNow ITOM, Discovery, and CMDB to discover, manage, and maintain enterprise infrastructure assets and configuration data across environments.
• Successfully contributed to the discovery and mapping of approximately 30% of overall organizational assets using ServiceNow Discovery and MID Server integrations.
• Investigated and resolved Discovery interruptions, identification issues, and CMDB inconsistencies by troubleshooting schedules, credentials, probes, sensors, and MID Server connectivity.

Python Developer Intern - 0101digitall

(2025-06 - 2025-08)

• Built intelligent systems enabling clients to use natural language prompts to generate backend database queries and retrieve data effortlessly.
• Developed reusable modules for authentication, error handling, and logging to ensure code consistency and reliability.
• Collaborated closely with clients and project managers to refine AI use cases and deliver high-impact features aligned with business needs.

Lead Developer - Woman Safety App - Engineering India Hackathon

(2025 - 2025)

Winner (1st Place)

• Designed and built an AI-powered app that analyzed real-time geo and sentiment data to detect potentially unsafe zones (92% accuracy).
• Created features for SOS alerts, live location sharing, community reporting, and real-time updates using Firebase.
• Led a 3-member team through prototyping, model integration, and final deployment under 24 hours; praised for clean code and real impact.
• Stack included: ReactJS, Python, MongoDB, Google Maps API.

BCA - RTMNU (Nagpur University) (2022 - 2025)