Parvinder Singh

Optimizing enterprise operations through scalable, customized ServiceNow solutions.

ServiceNow Developer - Owens & Minor

(2024-10)

• As part of Mergers and Acquisitions initiatives, played key role in the consolidation of three ServiceNow instances into a single green-field platform, decommissioning legacy tools and delivering multimillion-dollar cost saving solutions.
• Designed and implemented an end-to-end automated RBAP (Role based access provisioning) solution, enabling job code–driven catalog request creation for contingent worker onboarding and ensuring Day-1 access readiness.
• Designed, developed, and maintained scoped and custom applications, managing the full SDLC, including server-side and client-side scripting, data modeling, access controls, version management, and multi-instance deployments.
• Led migration of a legacy application from external systems into ServiceNow, implementing automated workflows using Flow Designer integrated with PowerShell scripts.
• Automated multiple ServiceNow service catalogs using Flow Designer spokes, optimizing processes and achieving notable time and cost efficiencies.

Trainee ServiceNow Developer - Owens & Minor

(2023-05 - 2024-09)

• Acted as primary SME for ServiceNow ITSM module, configuring & customizing all the processes considering best practices and aligning with the business requirements to ensure accurate, consistent, and scalable solutions.
• Owned operations of the enterprise ServiceNow platform, implementing and supporting process automations using Flow Designer, Workflows and Inbound Email Actions, ensuring platform performance, security and reliability across multiple business units.
• Designed and developed reusable, scalable Service Catalog items (simple and complex) integrated with workflows, User Criteria, approvals, tasks and best-practice design patterns.
• Worked in an Agile delivery model within ServiceNow, actively participating in sprint planning, story refinement, development, testing, and sprint-wise deliveries to ensure timely and high-quality releases.
• Collaborated with cross-functional stakeholders to translate business requirements into scalable, high-quality platform solutions.

Post Graduation - Diploma - Advance Computing - Sunbeam (2022-09 - 2023-04)

B.Tech - Indraprastha University (2013-08 - 2017-05)