Mohammad Ladin

Safety-focused Fire & Safety professional with a B.Sc. in Fire & Safety Engineering and certifications in NEBOSH (UK), IOSH (UK), and OSHA (USA). Brings 13+ years of professional experience across team leadership, technical support, customer service, training, operations, and process management, providing strong transferable skills in team coordination, training, problem-solving, documentation, compliance, escalation handling, and operational discipline. Seeking an entry-level Safety Officer, Junior Safety Officer, HSE Officer, HSE Assistant, or Fire & Safety Officer opportunity to apply formal safety education and certification while developing hands-on site experience and contributing to a safe, compliant workplace.

SME / Team Leader - Neoteric Software Technologies LLP

(2022-01)

• Provide process expertise and technical guidance to an operations team and support day-to-day service delivery.
• Manage a team of 30 agents, including work allocation, training, performance support, and process coordination.
• Conduct training sessions and reinforce process requirements and service-level compliance.
• Resolve complex customer issues and process escalations through structured problem-solving and coordination.
• Collaborate with management to improve operational efficiency and strengthen process adherence.
• Recruit and onboard new team members and support capability development.
• Establish and onboard new dealers and service centers and assist with operational setup.
• Work with QuickBooks, data-entry processes, and medical transcription workflows.
• Maintain a disciplined approach to documentation, process compliance, communication, and team accountability.

SR. Software Service Engineer - Orison Technologies Pvt Ltd

(2015-01 - 2022-04)

• Provided technical support for computers, laptops, Wi-Fi connectivity, operating systems, and software installations.
• Troubleshot configuration and technical issues to maintain service continuity and customer satisfaction.
• Handled remote and voice-based technical support and coordinated break-fix activities.
• Analysed configuration issues and coordinated with engineering and product support teams.
• Supported customer issues received through support centres, remote maintenance calls, and web support channels.
• Performed operating system installation, backup, and configuration activities.
• Maintained performance against monthly service and sales targets and received Best Sales Person recognition for three consecutive years.

SR. Customer Service Executive - Sreyas Healthcare Corporation

(2010-08 - 2015-01)

• Managed medicines and medical equipment and maintained professional relationships with doctors and distributors.
• Supported hiring and training of new candidates and assigned service-level responsibilities.
• Appointed new dealers and distributors and supported business development activities.
• Conducted seminars and doctor-meet activities and handled medical product portfolios.
• Received Best Sales Person recognition for three consecutive years for consistent performance and client relationship management.

B.Sc. - Fire & Safety Engineering - Capital University

Intermediate / 12th - Science

10th Class