IT Administrator
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Experienced IT Administrator with a strong background in System Administration, troubleshooting and resolving complex hardware and software issues. Proficient in providing exceptional customer service and effectively communicating technical solutions. Looking for a career advancement opportunity with a company that will challenge my problem-solving skills and allow me to develop my knowledge and potential.
User/Shared/Resource/Contact mailbox and distribution group in Exchange admin center, Troubleshoot email flow issues using the Office 365 admin portal. Downloaded PST files through the Office 365 compliance portal. Installed and configured server operating systems.
Monitored server alerts using the Application Manager tool and implemented proactive measures to prevent major hardware failures. Performed IP printer installations and troubleshooting, including mapping printers to end-users workstations. Disabled user accounts in Active Directory for employee resignations.
Rearranged server racks and recommissioned them according to client requests. Hands-on experience using Exchange server, Office 365 admin Centre and Azure Active Directory. Proficient in utilizing IT service desk ticketing tools to streamline incident management and deliver exceptional user support.
Installed/replaced power supplies, network cards and additional ram in HP and Dell servers.
