Front Office Associate - T-Rex Glamping Dubai parks and resorts
(2025-09)
- Greet and welcome guests
- Doing administrative work
- Performing check-in
- Promptly answers incoming phone calls
- Manage reservations and appointments
- Addressing guest inquiries and concerns
- Front desk operations
- Handling reservations
- Answering any phone calls
- Enhancing guest satisfaction
- Handling guest requests
- Explain the hotel's amenities
- Guest communication
Guest Service Agent - T-Rex Glamping Dubai parks and resorts
- Keep updated records and files
- Maintaining accurate guest records
- Processing payments and invoicing
- Room reservations
- Verifying reservations
Front office supervisor - Night incharge - Nest group of hotels
(2024-06 - 2025-07)
- Managing and leading the front desk team, providing guidance, training, and support
- Overseeing daily operations, including check-in/check-out procedures, guest inquiries, and handling complaints
- Monitoring staff performance and providing feedback
- Creating and maintaining employee schedules
- Assisting with recruitment, training, and development of front desk staff
- Ensuring a positive and welcoming experience for guests
- Responding to guest inquiries and requests in a timely and professional manner
- Handling guest complaints and resolving issues effectively
- Maintaining a clean and organized front desk area
- Overseeing daily front desk operations, including check-in and check-out procedures
- Ensuring accuracy of billing and payment processes
- Managing reservations and room availability
- Collaborating with other departments like housekeeping and maintenance to address guest needs
- Maintaining clear and effective communication with guests and staff
- Coordinating with other departments to ensure smooth operations
- Performing cash handling and credit policies
- Assisting with administrative tasks such as data entry and filing
- Monitoring lobby traffic and adjusting staffing accordingly
Concierge Team leader - Ejadah asset management (Dubai Holding community)
- Perform all check-in and check-out tasks
- Register guests collecting necessary information (like contact details dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP and event attendees, like wedding guests
- Maintain updated records of bookings and payments
- Concierges are knowledgeable about the local area, including attractions, events, and can provide valuable recommendations to guests
Front office receptionist - Hotel Maruti Inn
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Register the guest
- Do checkin's and checkout's
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, and faxing
