Shivangi Sahu

Dedicated and customer-focused hospitality professional, currently working as a Guest Experience Expert at Le Meridien Nagpur since June 2024. Skilled in front office operations, guest relations, and property management systems. Strong interpersonal and communication skills with a commitment to delivering seamless guest experiences and supporting organizational success.

Guest Experience Expert - Le Meridien Nagpur - Nagpur

(2024-06)

• Guest with check-in and check-out procedure, ensuring a seamless experience.
• Manage guest inquires and resolve complaints promptly to maintain high satisfaction levels.
• Coordinate with housekeeping and other departments to fulfill guest request efficiently.
• Utilize property management systems (PMS) to manage reservations and guest information accurately.
• Night audit responsibilities: balanced guest ledgers, reconciled daily revenue, and generated night audit reports.

Guest Experience Expert - Taj Coromandel - Chennai

(2023-02 - 2023-05)

Industrial Training

Bachelor of Science in Hospitality - Hospitality - Guru Nanak Institute of Hotel Management & Catering Technology (2024 - 2025)

Diploma in Hotel Management - Hotel Management - Guru Nanak Institute of Hotel Management & Catering Technology (2022 - 2025)

Higher Secondary Education - Government Institute of Hotel Management and Catering Technology (2022 - 2022)

Secondary Education - V.M.V College (2020 - 2022)