Mohammed Arshad

Results-driven banking and financial services professional with 12+ years of experience across credit cards, retail banking, telecom and retail sales. Currently a Unit Manager at SBI Card, leading a sales team on customer acquisition, targets and compliance. Strong record in customer relationship management, financial product advisory and consistent target delivery. MBA-qualified and seeking a senior leadership role where I can drive measurable business growth and build high-performing teams.

Unit Manager at SBI Card (2025-06 – Present)

• Lead a unit of 127 sales executives and 10 Team leaders focused on credit card sales and customer acquisition
• Achieved 102% of monthly/quarterly targets; ranked 3 among 11 units in the region
• Coach and mentor team members on product knowledge, sales process and compliance
• Ensure adherence to KYC, risk and regulatory norms while maintaining high customer satisfaction

Banking Professional at HDFC Bank Ltd (2021-07 – 2025-05)

• Managed customer portfolios of clients and contributed to branch sales targets across liability and asset products
• Improved customer retention and cross-sold to grow portfolio value by market
• Delivered strong service quality, resolving customer queries and building long-term relationships

Banking Professional at IDFC First Bank Ltd (2018-01 – 2021-06)

• Handled customer onboarding, financial product advisory and relationship management in retail banking
• Achieved 110% of sales targets consistently.
• Supported branch operations with accuracy and compliance

Sales Executive at Reliance Retail Ltd (Jio 4G) (2015 – 2018)

• Drove 4G product penetration and subscriber acquisition in a highly competitive market
• Consistently met or exceeded monthly targets and subscribers

Customer Relations Officer at World of Titan (2013 – 2015)

• Provided customer service and in-store sales support, building brand loyalty
• Delivered a high-quality retail experience that supported repeat customers and sales

MBA – Jaipur National University (2018)

B.A. – Maulana Azad University, Jodhpur (2016)

Class XII – Rajasthan Board of Secondary Education (2013)

Class X – Rajasthan Board of Secondary Education (2010)