Regional Sales Manager - Skylink Fibernet Pvt Ltd - Coimbatore, Tirupur & Erode
(2025-06 - 2026-07)
- Handling Sales & Operation team of Coimbatore, Tirupur & Erode region (20+ members) driving revenue growth.
- Leading business development, P&L ownership, strategic planning & achieving monthly targets.
- Managed end-to-end ISP business with 15+ LCO partners, fiber rollout planning & customer acquisition.
- Mentored sales team, set KPIs, training & achieved 120% of revenue target.
- Resolved escalations, ensured SLA compliance, improved service quality & retention.
- Coordinated with technical team for network expansion, NOC support & operational excellence.
Business Manager - The Chennai Mobiles - Coimbatore
(2024-01 - 2025-05)
- Managed branch operations, sales, customer service, inventory control & P&L (Rs2Cr+ stock).
- Led team of 25+ staff, training, motivation, performance reviews & roster management.
- Achieved JAS Award 1st Place in Mobile Business & Best Manager Gold Coin Award.
- Handled vendor management, GST billing, reporting & business analytics.
- Improved store footfall via local marketing, Google Business & loyalty programs.
- Ensured visual merchandising, audit compliance & customer experience excellence.
Business Development Manager - SR Jungle Resort - Coimbatore
(2023-02 - 2023-10)
- Developed new business via corporate partnerships & resort marketing.
- Generated B2B tie-ups with 50+ companies for corporate events, stays & outings.
- Increased occupancy by 35% through digital marketing, OTA & direct bookings.
- Handled client negotiations, packages, revenue management & upselling.
- Managed social media, Google Ads, resort branding & event coordination.
Business Development Associate & Analyst - H Square Fashions Manufacturer - Tirupur
(2020-08 - 2023-01)
- Conducted market research, competitor analysis & business intelligence reporting.
- Supported e-commerce ops – Amazon, Flipkart listing, inventory & order management.
- Analyzed sales data, pricing strategy & profit margin optimization.
- Assisted in product development, vendor sourcing & quality control.
- Managed GST filing, documentation, operations & customer support.
Senior Lead - Sutherland Global Services - Chennai
(2015-10 - 2020-10)
- Provided L2 technical support for Windows, Office 365, Outlook & enterprise apps.
- Led team of 30+ engineers ensuring SLA, CSAT, quality metrics & productivity.
- Achieved Platinum Award & 5 Times TOP Performance Award for excellence.
- Handled escalation management, root cause analysis & process improvement.
- Trained new joiners, created KB articles, SOPs & optimization of workflows.
- Collaborated with global clients & cross-functional teams for service delivery.
System Administrator & Lead Generation - Maco ITES - Bangalore
(2014-04 - 2015-09)
- Managed Windows Server, AD, networking & IT infrastructure for 100+ users.
- Handled system security, backups, troubleshooting & vendor coordination.
- Generated B2B leads via LinkedIn, email campaigns & cold calling for IT services.
- Supported client meetings, IT solution presentations & proposal creation.
Senior Sales Executive & Service Engineer - My Computers Sales & Service - Coimbatore
(2008-12 - 2013-08)
- Installed & maintained desktops, laptops, printers & networking for SMB clients.
- Handled AMC, hardware repair, OS installation, data recovery & networking.
- Managed sales of computer hardware, achieved monthly targets & customer retention.
- Built long-term customer relationships, after-sales support & on-site service.
Mobile Service Technician & Trainer - Hash 10 Telecom Pvt Ltd - Coimbatore
(2005-07 - 2008-08)
- Diagnosed & repaired mobile devices with quality assurance.
- Trained franchise staff across Tamil Nadu on mobile servicing & customer handling.
- Managed service center operations, spare parts inventory & service quality.
- Ensured customer satisfaction & reduced turnaround time by 40%.
