Mohammed Irfan
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised an
Bengaluru, Bengaluru UrbanMember since March 8, 2026
Real Time MonitoringPerformance ReportsGENESYSCMS AVAYAIEX
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About
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experience
REAL TIME ASSOCIATE, WFM - CONCENTRIX INDIA SERVIEC PRIVATE LIMITED - Bangalore, India
(2022-06)
- Real Time Monitoring
- Performance Reports
- GENESYS, CMS AVAYA and IEX tools using for scheduling changes
- Managing day to day request of clients and Ad-hoc managers.
- DP review call with ops.
SR. CUSTOMER SUPPORT EXECUTIVE - CONCENTRIX INDIA SERVICE PRIVATE LIMITED - Bangalore, India
(2017-10 - 2022-06)
- Worked for Apple iTunes, iOS and Mac chat support
- Handling US based customers enquiring about iOS and mac technical issues.
- Assisting with their Apple ID account details.
- Handling queries related to Refund on Music videos, Music and apps.
Education
Commerce - Stracey Mem Comp Pu Collage (2011-06 - 2013-03)
Sacred Heart Boys High School (2011-04)
Skills
adaptability
