Netra T

• Good communication skills in written and verbal both.
• Strong motivational and logical skills.
• Ability to produce the best result in pressure situation.
• Leadership and teamwork skills
• Organized/ time management skill

Attending escalation calls apart from taking normal calls.

• Conveying the client requirements to the team with regards to the product.
• Attaining daily, weekly, and monthly targets specified by the process.
• Auditing calls of the Australian clients according to the QA guidelines for insurance and banking.
• Amending the policies, refunding and canceling the policies.
• Giving feedback to the Australian clients if there were any markdowns.

M.A in women studies at Bangalore university (2015)