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Find professionals and candidates http httpsMohammed Irfan

Mohammed Irfan

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised an

Bengaluru, Bengaluru UrbanMember since March 8, 2026

Real Time MonitoringPerformance ReportsGENESYSCMS AVAYAIEX

·

About

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Experience

REAL TIME ASSOCIATE, WFM - CONCENTRIX INDIA SERVIEC PRIVATE LIMITED - Bangalore, India

(2022-06)

Real Time Monitoring
Performance Reports
GENESYS, CMS AVAYA and IEX tools using for scheduling changes
Managing day to day request of clients and Ad-hoc managers.
DP review call with ops.

SR. CUSTOMER SUPPORT EXECUTIVE - CONCENTRIX INDIA SERVICE PRIVATE LIMITED - Bangalore, India

(2017-10 - 2022-06)

Worked for Apple iTunes, iOS and Mac chat support
Handling US based customers enquiring about iOS and mac technical issues.
Assisting with their Apple ID account details.
Handling queries related to Refund on Music videos, Music and apps.

Education

Commerce - Stracey Mem Comp Pu Collage (2011-06 - 2013-03)

Sacred Heart Boys High School (2011-04)

Skills

adaptability

Reviews

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