Founder and CEO at SIHA / AgePro.ai (2024-04 – 2026-01)
Built an AI-driven health restoration platform with multi-agent architecture and later pivoted to AgePro.ai. Also built home-based senior care service under SIHA.
- Built AI-driven health restoration platform with multi-agent architecture — 4 specialized AI layers for data ingestion, biomarker analysis, clinical reasoning, and action plan generation
- Built orchestration layer with confidence-based model routing, automated safety guardrails, and human-in-the-loop clinical review for high-risk cases
- Designed self-improving feedback system — clinician edits became training data, user behavior refined the planner, follow-up biomarker results validated predictions
- Platform: 125+ biomarkers, 202+ condition detection across 12 biological systems. Partnered with Redcliffe Labs for Tier 1 diagnostic execution
- Achieved ₹36L revenue from 1,000+ paying users in 6 months with NPS of 4.2. Pricing at ₹8,999 with layered revenue through supplementation and retesting
- Wound down due to capital constraints — high initial CAC, longer B2C conversion cycles, incomplete service layer for sustained engagement
- Built home-based senior care service under SIHA — 250+ patients across 5+ care homes, 40+ patients/month D2C, $150K MRR, 4.75/5 rating, 10-person ops team managing end-to-end care delivery, 90%+ care plan adherence
Director - Business Growth & Strategy at SquadStack (2023-04 – 2024-05)
Led strategy, growth, and operations across enterprise and mid-market accounts on SquadStack.ai's voice AI platform. Managed $5M+ ARR with full P&L ownership.
- Led strategy, growth, and operations across 16 enterprise and 24 mid-market accounts on SquadStack.ai's voice AI platform serving InCred, Tata Digital, HealthifyMe, Kissht, BharatPe, Piramal
- Managed $5M+ ARR with full P&L ownership - revenue, gross margin, net margin, client ROI, NPS, and NRR upsell/cross-sell
- Drove MoM vertical growth from 7% to 12%. Raised gross margin from 26% to 31% through hybrid supply strategy
- Achieved 10% reduction in client attrition, protecting ₹2Cr+ revenue. Maintained NRR at 110%+
- Analyzed BFSI campaign funnels: 60-70% connection rate, but 45% of connected leads non-potential. 65% of calling minutes consumed by low-yield activities
- Designed hybrid architecture: remote AI-powered supply for lead filtration and ad-hoc procedures (app install, registration, form fill) at ₹3.5/min vs ₹7.5/min center cost
- Result: 12-15% gross margin improvement, blended 20% cost reduction, 15% price reduction (₹7.5 to ₹6.8/min) unlocking upsell to Tata Digital, Piramal, Kissht
- Collaborated with product and AI teams during early voice AI agent development — defined eval frameworks, contributed to 23-parameter quality audit system, established performance benchmarking
- Fed client escalation patterns into product roadmap — 40% of escalations traced to three gaps: real-time dashboards, lead reassignment automation, CRM integration
- Built client success function from ground up. SLA frameworks (24h first touch, 72h resolution) with frontline authority for instant resolution without escalation
- Reduced client time-to-value from 8 to 4 months. PoC to production conversion from 4 to 2 months via milestone-based gate frameworks and early-warning scoring
- Scaled team from 23 to 70 across KAM, CSM, delivery, supply, quality, training, analytics, campaign ops. 50%+ internal promotion rate
- Kissht (personal loans, ₹35K-₹2L): Poor lead follow-ups, high drop-offs, no quality visibility. Deployed systematic agent onboarding, omnichannel outreach with system-driven follow-ups, 23-parameter quality monitoring. Result: 82% growth in loan disbursals, reduced CAC
- InCred (personal loans, avg. ticket ₹3-5L): ~2.3% lead-to-disbursal conversion. Filtered leads via remote agents, optimized eligibility scripting, added KYC nudges at 2hr/24hr/72hr. Result: conversion to 3.1%, ~35% disbursal throughput lift
Head - New Initiatives & Growth at Pratilipi (2020-03 – 2023-04)
Built subscription model from scratch and managed new initiatives for a digital content platform. Expanded into Indonesia market and led strategic growth initiatives.
- Built subscription model from scratch zero revenue model to 1.3M paid subscribers in 12 months. 22% QoQ growth. 65% annual renewal rate
- Designed pricing tiers (₹25/author to ₹150/month unlimited), conversion funnels, and retention loops. Owned NPS and voice-of-customer
- Launched 'Ask Someone Else to Pay' gifting feature resulting in +28% free-to-paid conversion lift
- Managed P&L for Motion Comics and Star Content — $2M ARR, 400K users in 10 months
- Churn diagnostics (crashes, paywall friction, load time) fed product roadmap — Day-7 churn reduced 18%. Built 8-person CSM unit, 12% reactivation rate
- Led Indonesia launch: local payments (OVO, GoPay), regional team, native-language support. +35% payment completion, +20% CSAT, +15% repeat purchases vs India baseline
- Identified M&A opportunity with Westland & Agromedia for Indonesia market penetration
Program Manager - Enterprise Success at Crescent Arabia LLC (2016-04 – 2020-02)
Built Saudi market operations from zero and contributed to GTM strategies. Launched and scaled project operations.
- Built Saudi market operations from zero, contributing to GTM strategies
- Launched and scaled 8 project operations. Built 20-person team managing 20+ vendors
- 78% vertical revenue growth in 2 years with 7% annual profitability improvement
