Mohammed Shafiq

A motivated individual with knowledge of languages and development tools, seeking a position in a growth-oriented company where I can use my skills to the advantage of the company while having the scope to develop my own skills.

SENIOR COLLECTION EXECUTIVE at slice Small Finance Bank Limited (2024-10 – 2026-07)

• Managed customer follow-ups through WhatsApp for overdue payments and loan collections.
• Assisted customers with account queries, payments, and settlement processes.
• Handled and coordinated customer escalations with internal and higher-level teams.
• Created WhatsApp campaign content for payment and overdue reminders.
• Analyzed collection data to identify ways to improve overdue recovery.
• Coordinated with Operations and Support teams to achieve monthly collection targets.
• Participated in performance reviews and contributed to monthly collection planning.

CUSTOMER REPRESENTATIVE EXECUTIVE at One Point One Solutions Ltd (2023-10 – 2024-10)

• Reviewing post-onboarded merchants for International Payment Gateway enablement.
• Contacted merchants to collect required information and clarifications.
• Handled merchant queries related to payment gateway and international payments.
• Performed KYC verification for International Payment Gateway activation.
• Coordinated with internal teams to resolve merchant queries and compliance requirements.
• Maintained high-quality ticket handling and ensured timely resolution.
• Reviewed business categories and approved merchants based on eligibility and requirements.

INDUSTRIAL ENGINEER AND PROCESS EXPERT TRAINEE at Exide Industries Limited (2021-10 – 2023-03)

• Planned monthly production and manpower requirements based on capacity and targets.
• Conducted time studies, work measurement, and line balancing to improve productivity.
• Analyzed production lines to identify bottlenecks and process improvements.
• Improved manpower utilization and reduced operational costs.
• Monitored line efficiency, productivity, cycle time, and output.
• Optimized workstation layout and production flow for better efficiency.
• Implemented Lean and continuous improvement initiatives to reduce waste.
• Coordinated with Production, Quality, and Maintenance teams to improve overall performance.

CUSTOMER REPRESENTATIVE EXECUTIVE at One Point One Solutions Ltd (2019-11 – 2020-09)

• Discussing about the Internet connectivity and IT solutions like Voice connection and point to point connection of TATA Tele business services connection with concern person of the organization, generating the Lead for Technical Team to contact the concern person of organization who are interested in the products.

B.E in ECE – Er, Perumal Manimekalai College of Engineering, Hosur, Krishnagiri (Dt), Tamil Nadu