Mohammed Waseem

Over 14 years of experience working in diverse retail sales and customer service environments. Exposure in managing retail operations as a Store manager and handling store related issues starting from Meeting the defined Store targets to customer complaints. Maintain excellent customer service skills and a proven record as a top sales performer.

Proven abilities in evaluating & achieving Store target on a monthly and quarterly basis through motivating staffs and keeping a close eye on day to day activity.

Experience in enhancing and increasing the sales staff efficiency and productivity through various frequent activities and engaging the staffs with the customers. Capable of multi-tasking and working under pressure with good customer service skills. Skilled in areas of order processing, inventory control, and cashier management.

Highly

Committed, Sincere, Hard Working & Dedicated with utmost Integrity. Versatile professional with strong interpersonal skills, adaptability to any role, and the ability to handle challenges and pressure while continuously learning with dedication.

Store Manager - Swiss Group India Pvt. Ltd - Hyderabad, India

(2025-04)

Working with Swiss Group in luxury watch brands including Tissot, Casio, Seiko, Michael Kors, Armani Exchange, Kenneth Cole, Coach, Fossil, and more.

• Skilled in handling store operations, ensuring smooth day-to-day functioning and customer satisfaction.
• Experienced in managing store KPIs, driving performance, and achieving business targets.
• Sales & Revenue: Drive sales targets, maximize revenue, and build repeat business with key clients.
• Product Expertise: Act as brand ambassador and train staff in product knowledge and luxury etiquette.
• Inventory Management: Control stock, enforce security protocols, and minimize shrinkage.
• Customer Service: Deliver premium in-store experiences and manage after-sales support.
• Team Leadership: Recruit, coach, and motivate staff to achieve performance goals.
• Store Operations: Maintain brand-aligned merchandising and oversee financial administration.

Store Owner - F1 - Fashion One - Bangalore, India

(2018-08 - 2024-12)

Handling store activities like sales, customer service, Safety & security.

• Focusing on budget achievement
• Monitoring the staff to achieve common goal
• Giving top quality customer service and Handling grievances
• Ensuring attractive Window display at the store entrance

Store Manager - LandMark group, New Look - Dammam, Saudi Arabia

(2012-02 - 2018-06)

Handling store activities like sales, customer service, Safety & security, right product mix, business sense to achieve the defined targets, training and development of the staffs, close coordination with the Inventory controller team on stock grievances.

• Conducting the daily Briefing and discuss about the Sale target VS achievement, delegating the job for staff
• Focusing on budget achievement & adhering to SOP
• Motivating staff and monitoring the staff to achieve common goal
• Giving top quality customer service and Handling grievances
• Ensuring attractive Window display at the store entrance
• Ensuring the products are merchandised as per brand principles
• Implementing New trend as per guidelines
• Highlighting the Best seller on focal area & focusing on slow moving stock
• Tracking performing and non performing department on weekly basis
• Ensuring satisfactory Mystery shopper results

Store Manager - MADHURA GARMENTS, ADITYA BIRLA GROUP, Planet Fashion - Bangalore, India

(2005-12 - 2011-09)

For planet fashion(commercial street outlet), handling multi brand outlet's for men like Allen Solly, Louie Philippe, Van Heusen & LEVIS BRANDS, Ray Ban Sunglasses, Manyavar etc.

• Handling all store operation
• Conducting the monthly store managers meeting and discuss about the Sale target VS achievement
• Interacting with the mall managers and discussing on the brand performance
• Formulated & implemented store specific business plan in close coordination with higher management
• Managing the new joiners induction program

B.com - Priyal University

Diploma - Al Khateed Poly Techniq