Customer Support Specialist
Send a job offer directly to this candidate
Customer Support Specialist I International Voice Processes I Escalation Support
Dynamic Senior Customer Service Associate with 5+ years in international voice processes at Tech Mahindra Business Services and Gameskraft Technologies. Expert in handling inbound/outbound calls, escalations, L1 support, and mentoring teams to achieve 95%+ CSAT and SLA targets. Proficient in CRM tools, Zendesk-like systems, and payment operations.
Skilled in conflict resolution, merchant support, and optimizing customer journeys for tech/gaming sectors. Delivered measurable wins like reduced resolution times and higher retention.
