Mohd Akram
Dynamic team leader with a proven track record of fostering positive relationships, instilling confidence, and guiding teams to achieve organizational objectives
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About
Dynamic team leader with a proven track record of fostering positive relationships, instilling confidence, and guiding teams to achieve organizational objectives. Skilled facilitator known for collaborating seamlessly across departments with senior management and co-leaders. Seasoned trainer and mentor adept at leveraging computer system quality analysis expertise to interpret intricate data, enhance testing procedures, and investigate product/service discrepancies.
Proficient critical thinker with strong mathematical acumen.
Experience
Team Leader (Ticketing, Refund, Exchange and Hajj& Umrah) - Superb world trip.com
(2023-07)
- Leading, motivating, and coaching travel consultants or operations staff
- Overseeing the end-to-end travel arrangement process, including bookings, documentation, and vendor relationships
- Analyzing team performance, identifying areas for improvement, and implementing solutions
- Ensuring high levels of customer satisfaction and resolving issues
- Establishing and maintaining strong relationships with travel partners, suppliers, and clients
- Identifying opportunities to increase revenue and improve profitability
Quality Analysis (Refund, Exchange, Issuance) - IGT Solutions Pvt Ltd (Egencia Process)
(2021-06 - 2023-06)
- Ensuring adherence to travel industry regulations and company policies
- Keeping abreast of changes in fare rules, GDS tools, and industry best practices
- Recognizing areas where service quality can be enhanced
- Offering constructive feedback to improve agent performance and provide training on relevant processes
- Tracking key quality metrics and analyzing trends to identify patterns and areas for improvement
Senior Travel Consultant - I Energizer
(2018-09 - 2021-06)
Process of leading travel company, YATRA.COM. In corporate team, International Schedule change team and E mails team. Process of leading travel company, YATRA.COM.
Education
MBA - Finance & Operations - Swami Vivekananda Subharti University
B.Sc - Physics - William Carey University
Master Diploma - Computer System Analysis - Impulsion Point Computer Education Center, Aligarh
Certificate - Information Technology - Jamia Millia Islamia, New Delhi
Course - Computer Concepts (CCC) - National Institute of Electronics & Information Technology
Diploma - Computer Application - Impulsion Point Computer Education Center, Aligarh
Diploma - Hardware and Networking - Aligarh Muslim University
Training - Core Training in IT and Internet Technology - Aligarh Academy Information Technology
Certificate Course - Computer Fundamental with MS Office - Aligarh Muslim University, Aligarh
SSSC - National Institute of Open Schooling (N.I.O.S) (2012)
SSC - National Institute of Open Schooling (N.I.O.S) (2010)
