Mohd Akram

Aspiring Data Analyst with 8+ years of hands-on operational experience, now transitioning into data analytics with a strong portfolio of real-world projects. Proficient in Python (Pandas, NumPy), SQL, Power BI (DAX, Data Modelling), Tableau, Advanced Excel, and Google Sheets (QUERY, IMPORTRANGE, Pivot Tables, Apps Script).

Certified Lean Six Sigma Black

Belt with deep expertise in DMAIC, KPI management, MIS reporting, and automated dashboard development.

Unique advantage: combines fresh data analytics skills with proven business domain knowledge — able to not just analyze data but understand the operational context behind it.

Delivered measurable results throughout career: 25% productivity gain, 30% escalation reduction, 96% compliance achievement. Completed certifications from IBM, IIM Calicut (HeroVired), Deloitte, British Airways, and Siemens, with hands-on projects in Python, Power BI, SQL, and Tableau.

Team Leader – Operations & Analytics at Superb World Trip (2023-01 – Present)

• Led a cross-functional team of 12 agents, driving a 25% productivity improvement by building Power BI KPI dashboards that reduced manual reporting time by 3 hrs/week per agent.
• Reduced customer escalations by 30% within 4 months by applying Six Sigma DMAIC root cause analysis across 6 recurring failure categories, saving an estimated 8 hrs/week of resolution time.
• Improved average turnaround time by 15% (from ~48 hrs to ~41 hrs) via process re-engineering and automated workflow design, directly impacting customer satisfaction scores.
• Built 3 real-time Power BI dashboards tracking 12+ KPIs across operations, quality, and TAT — used daily by 5 senior managers to make data-backed decisions.
• Led cross-functional coordination for new setup projects and joint ventures; managed vendor relationships and negotiated SLAs.

Quality Analyst at IGT Solutions (2021-01 – 2023-12)

• Conducted 80–100 quality audits/week across a team of 20+, raising compliance from 78% to 96% in 6 months through targeted coaching and structured error-tracking reports.
• Reduced process errors by 20% by applying Six Sigma DMAIC analysis to 4 high-frequency error types, cutting re-work volume by ~35 cases/month and saving 5+ hrs of supervisor time weekly.
• Delivered data-driven coaching reports and MIS dashboards to leadership, enabling evidence-based performance management.
• Analyzed weekly compliance datasets of 500+ records to prepare trend reports; applied statistical analysis to detect anomalies, enabling early intervention in 3 major process drift incidents.

Senior Travel Consultant at I Energizer (2018-01 – 2021-12)

• Processed 50+ bookings/day with 98% accuracy across Amadeus and Sabre GDS, managing itineraries valued at Rs. 2L+ per day with zero financial reconciliation errors over 3 years.
• Reduced repeat customer issues by 15% by documenting and resolving 8 recurring complaint categories through structured RCA, cutting average resolution time from 3 days to 1 day.
• Mentored junior consultants on GDS tools and quality standards; contributed to onboarding process documentation.

MBA in Operations Management – Swami Vivekanand Subharti University (2018-01 – 2018-12)