Mohd Irshad

I'm a Security Engineer with 3 years' experience in improving IT infrastructure, securing networks, and supporting business operations. I adapt quickly to new technologies and work well with teams to deliver reliable and secure solutions.

Network And Security Engineer - Sumo Video Games Pvt. Ltd. - Pune

(2022-04 - 2025-04)

• Configured and maintained Palo Alto Network Firewalls, including creating and managing security policy rules, NAT rules, U-Turn NAT, static routes, and role-based administration for user access.
• Configured security profiles, service routes, SSL/TLS service profiles, and External Dynamic Lists (EDLs) for enhanced security and operational efficiency.
• Assisted in maintaining Palo Alto PA-3430 firewalls using Panorama, applying predefined rule updates to secure network access under guidance.
• Assisted in configuring and managing Cisco 9300 L3 switches and Cisco 8200 routers for basic network connectivity under the guidance of the senior engineer.
• Configuration of Access Control Lists (ACLs). Used Standard, Extended, and Named Access Lists for Application Access Control.
• Supported implementation and maintenance of VLANs, DHCP, DNS, trunking, port security, and Spanning Tree Protocol (RSTP) using Cisco IOS and PuTTY.
• Provided on-call support for installation and troubleshooting of configuration issues.
• Performed troubleshooting of connectivity problems using PING and Traceroute.
• Provided technical support for improvement, upgrades, and expansion of existing network architecture.
• Assisted in backing up and restoring Cisco switch and router configurations using TFTP under supervision.

Desktop Engineer L2 - Sumo Video Games Pvt. Ltd. - Pune

(2016-08 - 2022-03)

• Assisted in creating and maintaining standard system images for various departments using Microsoft SCCM.
• Windows and application updates are deployed using SCCM to ensure system security and compliance.
• Assisted in small office network deployments, including site surveys, network cabling, and Cisco switch installations.
• Supported vulnerability assessments using Rapid7 and assisted in applying security patches to endpoints and network devices.
• Set up and maintained network printer connections and print servers for efficient office operations.
• Executed clean OS installations and managed complex upgrade processes for Windows 10/11 and macOS systems.
• Managed Active Directory user accounts, including password resets, group assignments, and access permissions.
• Provided remote support to users via tools like TeamViewer, addressing software and connectivity issues for off-site employees.
• Configured and troubleshooted network connections (VPN, Wi-Fi, LAN) across desktops, laptops, and mobile devices.
• Maintained IT inventory records for hardware assets, ensuring accurate tracking and reporting.
• Assisted in configuring Cisco 2960 series switches for basic VLAN setups, supporting network segmentation for office and data centre environments under supervision.

Desktop Associate Engineer - HCL Services Limited

(2014-11 - 2016-07)

• Attend various calls on MS Outlook 2013, Lync, Windows 7, Windows 8 & Windows 10, Virtual machines, and VPN. Imaged systems using WDS.
• Managed call logging using CASD software based on incidents and requests.
• Upgraded hardware promptly to minimize service disruptions.
• Set up new workstations for users with proper cables, equipment, and software.
• Provided folder access rights on file servers as per user requests on an approval basis.
• Maintained SLA compliance and managed the problem-ticket system to record and track user calls and emails. Prepared laptops/desktops for new employees & maintained database inventory sheets daily.
• Delivered L1 Level support for Printer Servers and network-related issues.
• Troubleshot user profile issues, permissions, and file/printsharing problems.

System Support Engineer - Netway India Pvt. Ltd. - New Delhi

(2012-06 - 2014-04)

• Designed, implemented, and maintained office networks with IT teams and Call Centers.
• Installed, configured, and troubleshooted routers (e.g., Netgear Prosafe FVS336GV2) and servers.
• Administered systems like Active Directory (Server 2008R2) and CZentrix.
• Managed network services: DHCP, DNS, Proxy Server, IIS 7, FTP.
• Monitored networks and servers for optimal performance.
• Controlled employee access and security profiles. Maintained VoIP gateway (MP-124) for call center routing.
• Managed network relocations with minimal downtime and equipment damage.
• Configured and troubleshooted MS Outlook and Windows OS upgrades (Win 7 to Win 8).
• Resolved LAN/WAN issues and set up network printers and shared drives.
• Provided remote support using TeamViewer, RDP, and LogMeIn Rescue.
• Conducted database and user data backups. Managed Windows Active Directory (user and computer configurations). Installed and configured MS Office versions (2007, 2010, and 2013).
• Sourced cost-effective software solutions and maintained hardware stock.

Desktop Support Engineer - Vintage Enterprises - Noida

(2011-04 - 2012-03)

• Install, Configure and troubleshoot Windows XP and Windows 7.
• Troubleshoot desktop and laptop hardware-related issues.
• Configured MS Outlook 2007 on client machines.
• Handle and resolve basic LAN-related issues.
• Install and update antivirus software on client machines.

Bachelor's - Computer Systems Engineering - ICFAI Institute of Science & Technology (2005-08 - 2009-06)

Intermediate - P N K College

Matriculation - Lutfia Inter College