Mohd Kaif Qureshi

Operations Officer with hands-on experience in managing customer service, documentation, and process coordination in fast-paced environments. Skilled in Microsoft Excel, reporting, and improving operational efficiency. Proven ability to handle high-volume workloads, maintain compliance, and deliver excellent customer service. Eager to contribute to organizational growth by enhancing operational performance and service quality.

Operations Officer at VFSGlobal Pvt.ltd (2023-01 – Present)

• Managed daily operational workflows ensuring smooth processing and compliance with service standards.
• Handled 40–60+ customer interactions daily, resolving queries and improving customer satisfaction.
• Maintained and organized documentation with 100% accuracy and timely updates.
• Generated reports using Microsoft Excel to support operational tracking and decision-making.
• Effectively handled high-volume workloads under pressure while maintaining service quality.
• Collaborated with team members to improve operational efficiency and streamline processes.

Bachelor of Science in Information Technology – Mumbai University (2024-01)

Diploma in HTCS (Hospitality, Tourism and Customer Service) – Amigo Academy (2023-01 – 2023-12)

Higher Secondary Certificate – Maharashtra College (2022-01 – 2022-12)

Secondary School Certificate – Green Bombay Urdu High School (2020-01 – 2020-12)