Mohd Shakeer

ServiceNow Developer with 2+ years of hands-on experience in designing, configuring, and supporting ITSM module. Strong expertise in Incident, Problem, Change, Request Management, Service Catalog, and workflow automation. Experienced in client requirements gathering, scripting, production support.

Software Engineer at Accenture (2024-04 – 2026-02)

ServiceNow Developer & Administration for clients including Bank of America, Tesco PLC. Developed customized ServiceNow applications to handle ITSM modules such as Incident, Problem, and Change Management.

• ServiceNow Developer & Administration for clients including Bank of America, Tesco PLC
• Developed customized ServiceNow applications to handle ITSM modules such as Incident, Problem, and Change Management
• Designed and implemented complex workflows using Workflow Editor and Flow Designer
• Created and customized Catalog items, Record Producers to meet client requirements
• Participated in validating Form and Table level using UI Policies and Data Policies
• Managed data migration using Import Sets and Update Sets, ensuring data integrity and seamless transitions
• Performed client interactions for requirement gathering, clarification, and solution implementation
• Participated in production support, bug fixes
• Worked on Access Controls, Service Level Agreements, Surveys, and reporting functionalities
• Demonstrated a customer service approach to service delivery and effectively communicated with our customers on requests and incidents

Bachelor of Technology in Computer Science Engineering – Guru Nanak Institute of Technology (2019 – 2023)

Intermediate – Narayana Junior College (2017 – 2019)

Secondary School – St. Gabriel's High School (2017)