Mohit Jaiswal

Software Engineer with 7+ years of experience architecting large-scale distributed systems, cloud platforms, and AI-native developer tools. Currently driving platform engineering at Meta, building scalable services that process 4M+ cases annually across 13 business domains for products serving billions of users. Expert in Java, Python, microservices, Kubernetes, and event-driven architectures, with additional working knowledge of Salesforce and MuleSoft integrations, and a proven track record of delivering high-impact initiatives that improve system resiliency, scalability, and developer velocity.

Self-driven and highly accountable, with a strong track record of identifying opportunities, taking end-to-end ownership, and delivering solutions to complex engineering challenges.

Senior Software Application Engineer at Meta (2024-10 – Present)

Platform Engineering - Support Portal. Meta's enterprise customer support portal handles case management, agent workflows, notifications, and automated communications for Meta's global operations for billions of users and internal employees.

• Built and delivered backend services supporting 13 business domains, enabling 10x case volume growth and 50% agent efficiency improvement across 62 global locations serving billions of users.
• Architected and built an event-driven notification system with async queueable fan-out, template rendering, multi-recipient routing, email threading, deduplication guards, and priority propagation. Processing 10M+ notifications annually for business domains such as Reality Labs, Privacy, Legal.
• Redesigned platform integration architecture by eliminating middleware dependencies and building direct API connectivity, reducing end-to-end latency by 40-60%, removing single points of failure, improving system reliability, and saving $600K annually in infrastructure costs.
• Built a multilingual case management system: inbound translation (20+ languages), template-driven outbound emails, translation toggle UI with near-human accuracy for legal content.
• Self-driven onboarding platform automation initiative reducing business onboarding timelines from 3 weeks to 2 days while eliminating approximately ~27 engineering weeks across 9 teams.
• Independently engineered an autonomous AI pipeline that automates code generation, review, health scoring, and CI validation, reducing time-to-production for routine bug fixes and BAU tasks by 30%.
• Architected and built LLM skill rules and MCP tools for AI-assisted development, accelerating 3rd-party integration workflows and reducing development time by 20%.
• Resolved multiple production incidents (including Sev-1 and privacy-critical outages), built 50+ monitoring alerts achieving 99% noise reduction and ~70% faster incident triage.

Software Engineer (Middleware) at Commercial Bank of Dubai (2022-09 – 2024-09)

• Led migration of 1500 APIs from legacy platform to containerized infrastructure on Kubernetes (AKS) with CI/CD pipelines across cloud and on-prem environments.
• Led the integration of AANI Payment Gateway which enabled 60000 users for digital payments across the bank.
• Optimized API performance by 20% across core payment and banking services by architecting and building a centralized API Gateway on AKS to handle routing, traffic management, and API security controls for distributed microservices.
• Collaborated with architecture, infrastructure, and business stakeholders to modernize enterprise integration patterns and platform reliability, including exposure to Salesforce- and MuleSoft-based integrations.

Software Engineer (API) at IDFC First Bank (2020-12 – 2022-08)

• Built security infrastructure: mutual TLS, OAuth 2.0/OIDC, encryptions, and rate limiting across 50+ API services.
• Integrated third-party GST verification API via integration platform (MuleSoft), reducing counterparty risk by 30%.
• Built integrations between lending and CRM (Salesforce) systems: 20% customer satisfaction improvement, 30% counterparty risk reduction.

Software Engineer at Wipro (2019-06 – 2020-12)

• Built full-stack features (Java, Spring Boot, JavaScript). Recognized with the Rockstar Rookie Award for engineering performance.

B.Tech in Electronics and Communication Engineering – United College of Engineering and Research (2019-05)