Radhakrishna Dasam

Senior Engineering Leader with 15+ years of progressive engineering leadership experience building and scaling cloud-native SaaS, distributed systems, data platforms and AI/GenAI products across EV, fintech, telecom, customer engagement, cybersecurity, IoT and digital platforms. Proven track record leading 20–35+ engineer organizations, including Engineering Managers, Staff and Principal Engineers, with ownership of engineering strategy, organizational design, workforce planning, hiring, budgets, architecture, multi-quarter roadmaps and operational excellence. Scaled platforms to 45K+ global customers, 1,200+ RPS and 1 TB/day while delivering 98% latency reduction, days-to-seconds onboarding, 30% productivity improvement and 99.99% availability.

Senior Engineering Manager - ChargePoint

(2026-02 - 2026-07)

• Lead engineering initiatives across connected-mobility platforms, partnering with Product, Hardware, Software, Security and Release leadership to drive multi-quarter strategy, architecture and execution.
• Improved engineering productivity by 30% through AI-assisted development, reduced RCA time by 30% through platform-wide observability, and drove post-merger platform consolidation to establish shared services.
• Designed omnichannel conversational AI and embedded Zero Trust/IAM security, including SSO/MFA, device/session controls, audit logging and automated security gates across enterprise platforms.

Strategic Advisory Engagement - Hosaksham

(2024-12 - 2026-01)

• Led architecture and technology strategy for a fintech SaaS platform, driving multi-tenant, high-availability payment architecture, Zero Trust security, cloud/data platforms and observability.
• Built a Kafka-based event-driven reconciliation platform improving settlement accuracy by 30%, enhanced API resilience supporting 99.99% availability, and drove OpenTelemetry adoption reducing MTTD by 40%.

Senior Engineering Manager - Calix

(2023-10 - 2024-11)

• Reported to VP and led a 20-member organization of Engineering Managers, Staff and Principal Engineers, building the offshore engineering function from the ground up while owning engineering strategy, hiring, roadmaps, capacity, OKRs and operational excellence.
• Architected a unified analytics and ML platform that became a single source of truth, reduced enterprise onboarding from 10 days to seconds, and improved quality, retention, cloud efficiency and delivery velocity.

Senior Director of Engineering - Gupshup

(2021-11 - 2023-03)

• Reported to SVP and led a 35+ engineer organization including 2 Engineering Managers, 1 QA Manager and 3 Principal Engineers, along with the Agent Assist engineering team, owning strategy, budgets, capacity and multi-quarter roadmaps for enterprise conversational platforms.
• Scaled multi-tenant products to 45K+ customers, 1,200 RPS and 1 TB/day, reduced session-assignment latency by 98% (50s to 1s), and delivered AI/GenAI, real-time routing, observability and analytics capabilities aligned to customer growth, ARR and operational excellence.

Senior Engineering Manager - WorkLLama

(2020-08 - 2021-11)

• Led a 20-member engineering organization building a SaaS talent platform, owning architecture, hiring, capacity planning and multi-quarter execution while expanding enterprise integrations and reducing customer onboarding delays by 95% and integration cycle time by 60%.

Senior Engineering Manager - SmartenSpaces

(2018-05 - 2020-08)

• Led engineering for an AI/IoT smart-space platform spanning parking, access control, visitor management and occupancy analytics, driving microservices, BLE/ANPR/IoT integrations, architecture, security and vendor strategy while achieving approximately 70% OPEX reduction through build-vs-buy and platform optimization.

Technical Manager - McAfee

(2012-04 - 2018-05)

• Led mobile security and analytics platforms across Android, BlackBerry and Windows.
• Re-architected analytics pipelines processing 600M events/day, improved platform reliability and helped increase premium conversion from 2% to 3.5%.
• Recipient of Customer Fanatic, ACE and innovation awards.

Technical Lead - AOL

(2008-10 - 2012-04)

• Delivered MapQuest Mobile and AOL Autos platforms with focus on performance, analytics, SEO and location-based capabilities. Recipient of innovation recognition.

Senior Software Engineer - Manhattan Associates

(2006-10 - 2008-10)

• Designed reusable UI framework adopted by 20+ product teams, standardizing UX and accelerating development cycles.

Master of Computer Applications (MCA) - Bapatla Engineering College of Technology, Andhra Pradesh