Mohit Rawat

Customer Support Specialist with 4.5+ years of experience delivering chat and email support in fintech environments. At Revolut, I handled 30+ live customer chats daily while maintaining a strong customer satisfaction (CSAT) record. I enjoy helping people solve problems, communicating clearly, and using AI tools to improve efficiency and deliver a better customer experience.

Support Specialist at Revolut (2023-09 – 2026-05)

• Handled 30+ live customer chats daily across banking and payment products
• Resolved transfer, payment, card, and account-related customer queries
• Investigated complex issues using internal knowledge bases and support tools
• Maintained high quality, productivity, and a strong customer satisfaction (CSAT) record
• Supported five new joiners during onboarding by sharing workflows, product knowledge, and support best practices

Customer Support Executive at Concentrix — Uber for Drivers (2021-05 – 2023-02)

• Delivered email support for Uber driver partners using Zendesk
• Resolved account, onboarding, document verification, and service-related queries
• Documented recurring customer issues and collaborated with internal teams to improve resolutions
• Collaborated with cross-functional teams to resolve customer issues

Bachelor of Arts in Journalism & Mass Communication – Gyanarthi Media College, Kumaun University, Uttarakhand

Senior Secondary – Army Public School, Hempur